IT Infrastructure Operations Manager

Boardroom Appointments; Centurion; On-site; ZAR 1 000 000 - 1 300 000; Full time

Job summary

A leading recruitment firm in South Africa is looking for an IT Infrastructure Operations Manager. This role entails overseeing the operational management of data centres and network infrastructure, with a strong focus on IT Security and end-user computing. Candidates should possess at least 10 years of experience in related fields, demonstrating excellent communication and crisis management skills. The ideal candidate will have relevant IT certifications and be committed to enhancing the customer experience through effective service delivery.

Qualifications

• Minimum 10 years working experience in network and data centre environments.
• Experience in operational technology is an advantage.
• Excellent knowledge of cyber security and ITIL processes.

Responsibilities

• Oversee operational management of data centre and network infrastructure.
• Manage IT security, end-user computing, and service desk functions.
• Enhance customer experience through effective IT service delivery.

Skills

IT Security Operations certification

Excellent communication skills

Crisis management skills

Customer Service Orientation

Financial acumen

Education

ITIL certification

Project Management certification

Financial management certification

Job description

About the job IT Infrastructure Operations Manager

• Relevant IT Security Operations certification i.e., CISSM / CISSP ITIL certification
• Financial management certification is an added advantage
• Project Management certification and relevant experience is an added advantage
• Minimum 10 years working experience in a network, data centre, IT service management, IT service desk and cyber security IT environment
• Experience in operational technology will be an added advantage
• Excellent knowledge of the data centre, network, IoT, cyber security, ITIL, EUC and Service Desk environment
• Excellent Crisis management and Problem-solving skills
• Service Delivery and Contract Management
• Customer Service Orientation
• Manage and maintain the relationship between Business IT Support and Business Infrastructure needs
• Excellent verbal and written communication skills
• Research and evaluation skills of infrastructure, technology, and Operations solutions
• Ability to build and maintain sustainable relationships with stakeholders
• Business and financial acumen
• Knowledge of different architecture and security frameworks

Responsibilities:

• Responsible for the Operational Management of the companys data centre and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business.
• Responsible for all operational aspects including day- to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.
• Guide and provide the delivery of IT Services in line with Business strategy to all customers with a key focus on enhancing and improving seamless end-to-end customer experience.
• Manage all active and relevant IT Suppliers according to the services they deliver through the associated contracts.
• Responsible for Business user relationship management and adherence to agreed OLAs.
• Own, control, and manage all the processes for IT Operations on Hosted Infrastructure, Networks, Security, Service Desk and EUC environments