IT HelpDesk

Redial BPO; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading IT service provider in Johannesburg is seeking a Technical Support Specialist to provide first-level support for hardware, software, and network issues. Candidates must have a Bachelor's degree in computer science or a related field and possess strong communication skills in English. The position requires 1 year of IT support experience and offers full-time work on-site. Join a dynamic team focused on service excellence.

Qualifications

• 1 year of IT support or help desk experience required.
• Basic knowledge of networks, VPNs, Active Directory, and endpoint security practices.

Responsibilities

• Provide first-level technical assistance to employees for hardware and software issues.
• Document support cases and resolution status within the ticketing system.
• Assist with employee onboarding and offboarding.

Skills

PC Skills

Problem-solving

Organizational skills

Communication in English (B1)

Education

Bachelor's degree in computer science or related field

CompTIA A+ certification

Tools

Windows operating system

MS Office Suite

Ticketing software

Remote desktop tools

Job description

We're looking for an IT Helpdesk!

We're seeking a highly motivated, service-minded Technical Support Specialist to join our IT team. The Technical Support Specialist will be the first point of contact for users requiring assistance with hardware, software, network, and other IT service issues. This role is crucial to ensuring our employees' productivity by providing fast and efficient solutions.

Requirements:

• Education: Bachelor's degree in computer science, Computer Science, or a related field, or equivalent technical experience (Preferred).
• Language: B1 English with strong communication skills (Basic/Intermediate).
• PC Skills: Proficiency in the Windows operating system, MS Office Suite, ticketing software, remote desktop tools, and basic network troubleshooting (Required).
• Experience: 1 year of IT support or help desk experience (Required).
• Technical Knowledge: Basic knowledge of networks, VPNs, Active Directory, and endpoint security practices (Required).
• CompTIA A+ certification or equivalent (preferred).
• Strong problem-solving and organizational skills, attention to detail, ability to multitask, and commitment to service excellence.

Working Hours:

• Monday to Sunday (schedule availability).
• 2 days off.
• Position Type: Full-time.
• Work Location: On-site.

Main Responsibilities:

• Provide first-level technical assistance to employees for hardware, software, and network issues.
• Promptly troubleshoot and resolve incidents through remote tools or support.
• Document support cases, steps taken, and resolution status within the ticketing system.
• Assist with employee onboarding and offboarding by configuring accounts, email, VPN, and software access in accordance with company policies and standard operating procedures.
• Coordinate with Compliance and IT staff to ensure access controls are aligned with company policies and standards.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law. REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.