IT Field Technician

IT Empowered Consulting (Pty) Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in IT consulting is seeking a Technical Support Technician to ensure customer Service Level Agreements are met. The role involves installations, maintenance, and optimizing system performance. Candidates should have a solid background in customer service and technical support with relevant qualifications.

Qualifications

• 2 - 4 years of Technical Support experience with an emphasis on MS Operating Systems and MS Office.
• Technical Support NQF Level 4 required.
• Proficiency in network and ITIL standards is essential.

Responsibilities

• Ensure customer Service Level Agreements are met.
• Install and maintain hardware and software systems.
• Plan and execute service activities on installed machines.

Skills

Customer Service

Technical Support

Problem Solving

Education

Matric

CompTIA A+

CompTIA N+

ITIL Foundation Certification

Microsoft Azure Fundamentals – AZ

Microsoft Office Fundamentals – MSTA

Windows Operating System Fundamentals (Windows 10) – MSTA

Microsoft Certified: Modern Desktop Administrator Associate

Job description

Key Performance Area

1. Customer Service Level Agreements: Ensure that contracted customer Service Level Agreements are met (resolved).
2. Hardware and Software: Installations and maintenance.
3. Service Planning and Execution: Plan for, and execute, service activities on installed machines, including assisting with installations, discontinuance, and repairs.
4. System Performance: Minimise assigned equipment downtime to optimise system performance.
5. Diagnosis: Perform self-sufficient diagnosis.
6. Migration Office

Qualifications

Matric; Technical Support NQF Level 4
CompTIA A+
CompTIA N+
ITIL Foundation Certification
Microsoft Azure Fundamentals – AZ
Microsoft Office Fundamentals – MSTA
Windows Operating System Fundamentals (Windows 10) – MSTA
Microsoft Certified: Modern Desktop Administrator Associate

Experience

2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office Applications.