IT Desktop Support Technician: First-Line & Microsoft 365

MyCareerCraft; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm in South Africa is seeking an experienced IT Support Technician (Level 1) to join a technical team. This role involves providing first-line support, troubleshooting desktop and network issues, and ensuring prompt user service. The ideal candidate has strong communication skills, relevant IT certifications, and 2-3 years of experience. Excellent opportunities for growth in a supportive environment await you.

Qualifications

• 2-3 years experience in an IT support or helpdesk environment.
• Strong understanding of Microsoft 365 suite.
• CompTIA A+ or equivalent certification.

Responsibilities

• Act as the first point of contact for IT-related incidents.
• Log and track calls through the IT Service Management system.
• Provide remote support using approved tools.

Skills

Windows 10 / 11 configuration and troubleshooting

IT security principles

Excellent communication

Basic networking skills

Education

IT-related certificate or diploma (NQF 5)

Matric (Grade 12)

Tools

ITSM systems (ServiceNow, Freshservice, ManageEngine, or Jira Service Desk)

Remote monitoring and management tools

Job description

A leading recruitment firm in South Africa is seeking an experienced IT Support Technician (Level 1) to join a technical team. This role involves providing first-line support, troubleshooting desktop and network issues, and ensuring prompt user service. The ideal candidate has strong communication skills, relevant IT certifications, and 2-3 years of experience. Excellent opportunities for growth in a supportive environment await you.