IT Desktop and Network Support Dispatch George, South Africa.

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; George; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology service company in South Africa seeks an individual to provide physical onsite assistance for remote troubleshooting. This role requires a basic understanding of network devices and excellent coordination skills. Tasks include performing basic checks, following remote instructions, and assisting the Remote Support Team with network device management. Candidates should possess basic tools and be comfortable with troubleshooting procedures.

Qualifications

• Basic understanding of network devices sufficient for identification and verification.
• Ability to follow remote instructions accurately.
• Competence in performing basic checks and configurations as instructed.

Responsibilities

• Provide physical assistance to enable remote troubleshooting.
• Identify network equipment types and perform checks.
• Coordinate with Remote Support Team for action verification.

Job description

Overview

Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Responsibilities

• Engineer must have basic understanding of network devices sufficient to: Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
• Network Device Rack & Stack: Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.
• Basic Configuration: Perform basic level initial actions (only as instructed by the Remote Support Team), such as: Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

• Required Tools
• Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
• Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
• Crimping tool and cutter
• RJ45 terminator (surplus)
• Labelling Machine