IT & Cyber Security Support Engineer (L1 / L2)

Remote Choice; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading managed services provider is seeking an IT & Cyber Security Support Engineer to join the technical support team in South Africa, Wes-Kaap. The role involves remote deployments, customer onboarding, and ongoing support of Microsoft 365 and endpoint security solutions. Candidates should have a strong understanding of Microsoft 365 administration, excellent communication skills, and relevant certifications. This position plays a crucial role in protecting customer environments while ensuring high-quality technical support.

Qualifications

• Strong understanding of Microsoft 365 administration and security.
• Experience with endpoint protection, EDR, and security monitoring tools.
• Excellent communication and organization skills.

Responsibilities

• Deliver remote installations and configurations for security solutions.
• Provide first- and second-line technical support to customers.
• Monitor and respond to security alerts from endpoint protection platforms.

Skills

Microsoft 365 administration

Endpoint protection

Security monitoring tools

Identity security

Customer service skills

Education

Microsoft 365 Fundamentals certification

Security and identity fundamentals certification

Tools

Remote support tools

Ticketing systems

Job description

Overview

An established managed services provider is recruiting an IT & Cyber Security Support Engineer to join its technical support team. This role focuses on remote deployments, customer onboarding, and the ongoing support of Microsoft 365 and endpoint security solutions. The position plays a key role in protecting customer environments while delivering high-quality technical support.

Key Responsibilities

Technical Support & Remote Deployments

• Deliver remote installations, configurations, and onboarding for endpoint and user security solutions
• Provide first- and second-line technical support to customers
• Troubleshoot endpoint security, access control, device compliance, and policy issues
• Assist customers with secure configuration and optimisation of their IT environments

Cyber Security Operations

• Monitor and respond to security alerts generated by endpoint protection platforms
• Support customers with threat detection, remediation, and incident response
• Ensure correct application of MFA, conditional access, and compliance
• Maintain best practices for identity protection and endpoint security

Microsoft 365 Administration

• Provide administration and support across Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Entra ID
• Manage user accounts, licences, permissions, and security groups
• Support email security, spam filtering, and data‑loss prevention
• Assist with tenant configuration and security policy management

Skills & Experience

• Strong understanding of Microsoft 365 administration and security
• Experience with endpoint protection, EDR, and security monitoring tools
• Knowledge of identity security, access control, and zero‑trust principles
• Ability to interpret security alerts and take appropriate action
• Excellent communication, organisation, and customer service skills

Requirements

• Microsoft 365 Fundamentals (or equivalent certification)
• Security and identity fundamentals certification (preferred)
• Experience with remote support tools and ticketing systems
• Previous experience within a managed service provider environment