IT Business Analyst 3

Boardroom Appointments; Johannesburg; On-site; ZAR 350 000 - 600 000; Full time

Job summary

A leading recruitment firm in Johannesburg is seeking a skilled Business Analyst with 3-5 years of experience in the financial and insurance sectors. You will ensure operational excellence, manage project deliverables, and deliver outstanding customer experiences. The ideal candidate will possess a relevant degree or diploma and demonstrate strong analytical and problem-solving capabilities. This role offers the opportunity for professional growth in a dynamic environment.

Qualifications

• 3-5 years of experience as a Business Analyst in the financial and insurance sectors.
• Strong analytical and problem-solving skills are required.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure operational excellence and effectiveness within the business unit.
• Design and document solutions to positively impact business operations.
• Oversee all Business Analyst-related phases of the project lifecycle.
• Deliver customer experience excellence aligned with organizational values.

Skills

Project Management

Business Analysis

Customer Experience

Process Improvement

Quality Assurance

Education

Relevant degree or diploma

Job description

Responsibilities

• Ensure operational excellence and effectiveness within the business unit.
• Design and document solutions, providing innovative recommendations to positively impact business operations.
• Project Management: Manage deliverables on multiple projects for the business unit and company.
• Oversee all Business Analyst-related phases of the project or service life cycle.
• Provide timely reporting of issues affecting project progress.
• Cost Consciousness and Risk Management: Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalate potential risks leading to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Customer Experience Excellence: Deliver customer experience excellence aligned with organizational values and service standards.
• Build long-term relationships with customers based on trust.
• Collect and interrogate information and feedback to understand customer needs fully.
• Project Coordination and Communication: Manage and monitor all Business Analyst-related phases of the project or service life cycle.
• Coordinate, action, and resolve conflicts.
• Interact and communicate with relevant personnel in the organization regarding business requirements.
• Business Analysis and Strategy: Analyze business unit activities and trends against service standards and best practices.
• Present findings and work with the team to implement strategies addressing tactical and strategic goals.
• Analyze market trends and recommend adjustments or capitalize on current trends.
• Process Improvement and Innovation: Review, analyze, and document business systems and user needs.
• Implement, monitor, and control business processes according to quality standards, policies, and compliance.
• Research, enable, and consult on improvements and opportunities to harness technology.
• Quality Assurance and Documentation: Conduct quality assurance practices and procedures on end-user test plans.
• Design and document workflows, ensuring accurate reflection of changes and outstanding issues.
• Advocate the appropriate level of quality by resolving important defects.
• Professional Development and Teamwork: Assess own performance against competencies and skills required for delivery.
• Identify development needs and collaborate on effective solutions.
• Contribute to teamwork and inclusivity by working together to achieve team goals.
• Continuous Learning and Industry Involvement: Continuously access documentation, reports, research, and relevant information in the specialization area.
• Read widely to gather information from diverse sources.
• Analyze data and information relevant to the industry to gain insights into current and future trends.
• Actively participate in the industry or discipline beyond the immediate organizational environment.

Qualifications and Experience

• Preferred Qualification: Relevant degree or diploma.
• Experience: 3-5 years as a Business Analyst in the financial and insurance sect