Intermediate Operations and Technical Specialist

BETSoftware; Durban; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading tech company located in Durban is seeking an IT Operations Specialist to monitor system performance, conduct analysis, and provide technical support. The ideal candidate should have a Bachelor’s degree in IT along with proven operational experience. Responsibilities include implementing process improvements, generating performance reports, and guiding junior team members. This position offers opportunities for professional growth within a dynamic environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT operations and technical support.
• Proficiency in monitoring tools and performance analysis techniques.
• Excellent analytical and problem-solving skills.
• Ability to communicate technical information to diverse audiences.

Responsibilities

• Monitor system performance and identify potential issues.
• Conduct performance analysis and provide recommendations.
• Implement process improvements to enhance operational efficiency.
• Provide technical guidance and support to junior team members.
• Configure and maintain monitoring tools and dashboards.
• Develop and maintain technical documentation.
• Participate in on-call rotation for system support.
• Contribute to project planning and execution.
• Conduct impact assessments for proposed changes.
• Generate performance reports and identify trends.
• Utilize data analysis tools to inform decision-making.

Skills

Monitoring tools proficiency

Performance analysis

Technical support

Analytical skills

Communication skills

Education

Bachelor's degree in IT or related field

Tools

Data analysis tools

Job description

Overview

Job Location: Durban, KwaZulu-Natal, South Africa

Application Deadline: February 02, 2026

Responsibilities

• Operational Efficiency: Proactively monitor system performance and identify potential issues.
• Operational Efficiency: Conduct in-depth performance analysis and provide recommendations for improvement.
• Operational Efficiency: Develop and implement process improvements to enhance operational efficiency.
• Operational Efficiency / Technical Support: Provide technical guidance and support to junior Team Members and work closely with senior specialists.
• Technical Support: Configure and maintain monitoring tools and dashboards.
• Technical Support: Develop and maintain technical documentation and knowledge base.
• Technical Support: Participate in on-call rotation for system support.
• Process and Project Involvement: Contribute to project and process planning and execution. Assist in the implementation of new technologies and systems.
• Process and Project Involvement: Conduct impact assessments and provide technical expertise for proposed changes.
• Data Analysis and Reporting: Generate comprehensive performance reports and identify trends.
• Data Analysis and Reporting: Utilize data analysis tools to uncover insights and inform decision-making.
• Data Analysis and Reporting: Develop and maintain reporting dashboards.

Job Specification

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT operations and technical support.
• Proficiency in monitoring tools and performance analysis techniques.
• Excellent analytical and problem-solving skills.
• Ability to effectively communicate technical information to both technical and non-technical audiences.

Apply Before 01/30/2026