Intelligence Analyst II

Crisis24; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A global security firm is seeking an experienced Travel Risk Intelligence Analyst II based in Cape Town to support clients' security and travel risk management programs. Key responsibilities include monitoring and analyzing developments affecting client operations, preparing travel security alerts, and producing security reports. The ideal candidate will have 3–5 years of related experience, strong analytical skills, and a Bachelor's degree. Remote work flexibility may be required, but the position is primarily office-based in Cape Town.

Qualifications

• 3–5 years of experience in travel risk management, SOC/GSOC operations, or intelligence analysis.
• Strong research, analytical, writing, and verbal briefing skills.
• Ability to manage multiple priorities independently and meet deadlines.

Responsibilities

• Monitor and analyze security and travel-related developments that impact clients.
• Prepare and track multi-source travel security alerts for client travelers.
• Produce regular travel risk and security reports.

Skills

Analytical skills

Communication skills

Problem-solving skills

Customer service mindset

Positive relationship building

Education

Bachelor's degree

Master's degree or equivalent experience preferred

Tools

Everbridge

SharePoint

Zendesk

MS Office

Job description

Overview

We are seeking an experienced Travel Risk Intelligence Analyst II to support a global client’s security and travel risk management program. The ideal candidate is an analytical, detail-oriented professional with strong judgment, excellent communication skills, and the ability to operate confidently in a 24/7 GSOC environment. This role is office-based in Cape Town and requires flexibility to work shifts, including evenings, overnight, weekends, and holidays, with occasional travel to client locations.

Location: Please note that this role is open to candidates currently based in Cape Town only.

What You Will Work On

In this role, you will monitor, analyze, and communicate security and travel-related developments that may impact client employees, assets, and operations globally. Key responsibilities include:

• Preparing, issuing, and tracking multi-source travel security alerts for client travelers
• Monitoring global events and Crisis24 alerts to assess potential client impact
• Tracking travel to high- and very high-risk destinations and verifying required training and approvals
• Conducting traveler safety check-ins and testing tools for high-risk travel
• Recognizing and responding to crises, escalating intelligence and impacts to appropriate stakeholders in line with SOPs
• Producing clear, concise written and verbal intelligence assessments using OSINT
• Delivering intelligence briefings and security impact updates upon client request
• Maintaining client metrics and producing regular travel risk and security reports
• Supporting the development and continuous improvement of client processes, protocols, and SOPs
• Proactively leveraging Crisis24 resources to address intelligence gaps and enhance analysis
• Triaging client requests and ensuring timely, high-quality service delivery
• Remaining consistently engaged with the GSOC and global teammates

Who You Will Work With

You will work under the direction of the Embedded Intelligence Services (EIS) Intelligence Manager, supporting the client’s Global Security Team and Global Security Operations Center (GSOC). The role involves frequent collaboration with internal analysts across global locations, third-party vendors, and client stakeholders to ensure effective delivery of the integrated travel risk management and global security program.

What You Will Bring

• 3–5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response
• Bachelor’s degree required; Master’s degree or equivalent experience preferred
• Strong research, analytical, writing, and verbal briefing skills
• Experience using travel risk management and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS Office
• Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment
• Strong problem-solving skills and sound professional judgment
• Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts
• Customer service mindset with a proactive and collaborative approach
• Foreign language capability, travel experience, and data or mapping visualization skills are considered strong assets