Inside Sales Client Manager

NTT Ltd.; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading technology company is looking for an Inside Sales Client Manager in Johannesburg. The role focuses on managing client relationships and driving sales growth. Candidates should possess strong sales acumen, client engagement skills, and relevant experience in similar environments. This position offers a dynamic work experience aimed at maximizing client satisfaction and expanding service offerings.

Qualifications

• Solid experience in a similar role in a similar environment.
• Solid sales and client engagement experience.
• Solid experience negotiating with clients and vendors.
• Solid experience analyzing commercial information.

Responsibilities

• Manages and grows relationships and drives expansion and renewals across all solutions.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.

Skills

Sales business acumen

Sales client engagement

Sales solution skills

Sales pursuit

Education

Relevant High School Diploma or Certification

Job description

Overview

Job title : Inside Sales Client Manager

Job Location : Gauteng, Johannesburg

Deadline : September 28, 2025

Your day at NTT DATA

• The Skilled Inside Sales Client Manager has solid inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs.
• The Skilled Inside Sales Client Manager mines for new sales opportunities within an assigned account list.
• The Skilled Inside Sales Client Manager uses a proactive and systematic approach to working through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.

Key responsibilities

• Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
• Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Presents new and additional offerings to clients.
• Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and displays an interest in and knowledge of the client environment.
• Identifies opportunities for up-selling of solutions and services and displays superior telephone etiquette.
• Identifies sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
• Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalates identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk.

To thrive in this role, you need to have :

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic qualifications and certifications :

• Relevant High School Diploma or Certification.

Required experience :

• Solid experience in a similar role in a similar environment.
• Solid sales and client engagement experience.
• Solid experience negotiating with clients and vendor.
• Solid experience analyzing commercial information.
• Sales / Retail / Business Development jobs