Inbound Sales Agent

Weaver Fintech Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services company in Cape Town is seeking a dedicated customer service and sales representative. The ideal candidate will have over 4 years of sales experience, particularly in loans or insurance, and a strong commitment to delivering exceptional customer service. Responsibilities include managing queries, enhancing customer experiences, and meeting sales targets. A matric qualification and a clear record are required. Join a dynamic team committed to maintaining high standards of customer care.

Qualifications

• 4 years proven Sales experience, ideally in Loans or Insurance products.
• 3 years experience in Customer Service.
• Clear credit and criminal record required.

Responsibilities

• Manage all incoming customer queries effectively.
• Provide empathetic and professional service to enhance customer experience.
• Achieve benchmarks related to customer excellence.

Skills

Effective communication skills

Customer-centric attitude

Sales experience

Problem-solving ability

Excellent listening skills

Education

Matric / NQF 4

Job description

Job Location : Western Cape, Cape Town Deadline : January 06, 2026

Role Overview

• The ideal candidate for this role will be responsible to provide an inbound telephonic Service and Sales to new and existing customers with a view to retaining and generating business by providing outstanding customer service.
• The successful candidate is expected to meet and achieve all department standards that align with business strategy and customer excellence.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, enquiries, generating sales and leads and keeping customer satisfaction at the core of every decision and behaviour.
• Position will be based at our offices in Wynberg, Cape Town.

Key Responsibilities

• Effectively manage all incoming customer queries on voice.
• Provide an empathetic, engaging, respectful, friendly, professional service to enhance the customer’s experience.
• Take accountability for each individual customer interaction by ensuring that the call is resolved to the best of your ability.
• Handle objections appropriately to ensure that positive results are achieved and enhance customer experience.
• Display empathy when addressing difficult queries and customers by identifying the customer’s needs, confirming understanding, and then providing the best possible solution.
• Improve the customer experience and service delivery by providing excellent customer service.
• Achieve benchmarks and targets related to customer excellence – CEI (customer experience), QA (quality assurance).
• Reach personal and team performance targets relating to productivity, adherence, timekeeping, turnaround time, sales and customer service.
• Be available to take calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels.
• Administer policies in an organised and efficient manner, ensuring that outstanding tasks are up to date and departmental service standards are adhered to.
• Proactively exploring ways to improve operational efficiencies.
• Focus on First Contact resolution by ensuring the correct information is shared with the customer.
• Ensure that compliance requirements are met across all platforms.
• Logging and capturing all customer and platform information accurately.
• Adhere to internal systems, policies, and procedures.
• Working effectively with other team members and departments.
• Escalating any challenges faced, timeously to not impact the customer experience.
• Contributing to the teams knowledge base and sharing best practices.
• Proven track cord of meeting sales targets, Inbound and Outbound.
• Strong understanding of financial products, especially loans, and experience in selling insurance or funeral-related products.

About You

• Matric / NQF 4 Must have.
• 4 years proven Sales experience (Loans and/or Insurance products).
• 3 years Customer Service experience.
• Effective communication skills (verbal and written)
• Clear credit and criminal record
• Must be computer literate (email, internet, word and excel)
• Excellent telephone etiquette
• Client-driven / centric attitude
• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Exceptional diligence with a thorough approach to work
• Excellent listening and interpersonal communication
• Conducts themselves in a professional manner
• Collaborator but able to work independently
• Comfortable working in an agile environment
• Has the maturity to take accountability for their outputs
• Knowledge sharing using emotional intelligence in an empathetic yet impactful manner
• Problem solving ability
• Has the ability to approach demanding situations with empathy.