Inbound/Outbound Collections Team Lead

Absa Group; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent financial institution in Pretoria is looking for a professional to plan and manage operations related to Vehicle and Asset Finance. The role involves coaching team members, ensuring compliance with standards, and maximizing recoveries through effective collections tactics. Applicants should have an NQF Level 7 qualification. The position emphasizes leadership in operational excellence and customer account rehabilitation.

Qualifications

• NQF Level 7 qualification is required.

Responsibilities

• Coach, mentor and manage team members toward driving business objectives.
• Continuously plan the execution of team duties against plan and service level requirements.
• Supervise and support the execution of priorities by team against service level agreements.
• Ensure compliance with relevant control and quality standards.
• Manage customer Vehicle and Asset Finance Off Balance Sheet debt through effective collections tactics.

Skills

People Management

Operational Excellence

Capacity Planning

Compliance and Risk Management

Education

Higher Diplomas in Business, Commerce and Management Studies

Job description

A prominent financial institution in Pretoria is looking for a professional to plan and manage operations related to Vehicle and Asset Finance. The role involves coaching team members, ensuring compliance with standards, and maximizing recoveries through effective collections tactics. Applicants should have an NQF Level 7 qualification. The position emphasizes leadership in operational excellence and customer account rehabilitation.