In-Store Customer Experience Specialist

Clicks Group Limited; Secunda; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in South Africa is looking for a store operator to deliver excellent customer service and manage operational activities at the point of sale. The role requires a strong customer orientation, planning, organisational skills, and essential educational qualifications. The ideal candidate will assist in promoting the company's loyalty program and ensuring a positive shopping experience for customers. This permanent position is crucial for achieving sales and customer satisfaction goals.

Qualifications

• Experience in a customer-facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute operational activities at the point of sale efficiently.
• Maintain high accuracy while scanning merchandise and handling payments.
• Promote the Clicks' clubcard and enroll new members.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

A leading retail company in South Africa is looking for a store operator to deliver excellent customer service and manage operational activities at the point of sale. The role requires a strong customer orientation, planning, organisational skills, and essential educational qualifications. The ideal candidate will assist in promoting the company's loyalty program and ensuring a positive shopping experience for customers. This permanent position is crucial for achieving sales and customer satisfaction goals.