iGaming Sportsbook Support Specialist

Initiate International; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-established sports betting operator in Cape Town is looking for an experienced Customer Support Agent. This role demands prior iGaming or sports betting support experience, where you will assist customers across various channels while ensuring compliance and professionalism. Responsibilities include handling customer queries, providing guidance on betting products, and contributing to the team culture. If you possess strong communication skills and are comfortable with shift work, apply to join this dynamic team.

Qualifications

• Prior experience in iGaming or sports betting customer support is mandatory.
• Strong understanding of sportsbook products and betting terminology.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Handle customer queries via live chat, email, and other digital channels.
• Provide accurate guidance on sportsbook rules and promotions.
• Maintain accurate records of all customer interactions in CRM systems.

Skills

iGaming experience

customer support

sports betting knowledge

excellent communication skills

Job description

A well-established sports betting operator in Cape Town is looking for an experienced Customer Support Agent. This role demands prior iGaming or sports betting support experience, where you will assist customers across various channels while ensuring compliance and professionalism. Responsibilities include handling customer queries, providing guidance on betting products, and contributing to the team culture. If you possess strong communication skills and are comfortable with shift work, apply to join this dynamic team.