Hybrid Ops Manager - Professional Services (Insuretech)

Black Pen Recruitment; Cape Town; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A recruitment agency is seeking an Operations Manager to join their Professional Services division. This role requires over 8 years of experience in operational leadership within a customer support environment. The Operations Manager will oversee the project team, ensuring high-quality solutions are delivered efficiently. The position is hybrid, requiring 2 days in the office, and demands strong skills in technical delivery management, JIRA, and interpersonal communications.

Qualifications

• 8+ years of experience in operational leadership in a technical support environment.
• Experience leading medium to large scale teams managing client support agreements.
• Understanding of the software development lifecycle.

Responsibilities

• Manage the support and upgrade project team.
• Ensure client solutions are delivered on time and within budget.
• Oversee operational workstreams within the division.

Skills

Technical delivery management

Operational leadership

Project tracking with JIRA

Interpersonal communication

Conflict management

Time management

Education

Technical qualification or background

Tools

JIRA

MS Office

Job description

A recruitment agency is seeking an Operations Manager to join their Professional Services division. This role requires over 8 years of experience in operational leadership within a customer support environment. The Operations Manager will oversee the project team, ensuring high-quality solutions are delivered efficiently. The position is hybrid, requiring 2 days in the office, and demands strong skills in technical delivery management, JIRA, and interpersonal communications.