HR Business Support and Strategic Projects Senior Expert

DHL; Thaba Chweu Local Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global logistics company is looking for an HR Business Support and Strategic Projects Senior Expert to lead global HR initiatives and manage diverse projects. The ideal candidate will have a Bachelor's degree in HR or Business Administration, proven experience in HR project management, and strong knowledge of methodologies like Agile or Prince2. The role requires excellent stakeholder management skills and the ability to work independently to support business growth and efficiency.

Qualifications

• Proven experience in HR project management and HR systems.
• Strong knowledge of project management methodologies like Agile or Prince2.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead global HR projects to enhance efficiency and business growth.
• Manage stakeholder communications and project updates.
• Evaluate and recommend process improvements.

Skills

HR project management

Stakeholder management

Process improvement

Agile methodologies

Communication skills

Education

Bachelor's degree in HR or Business Administration

Tools

Oracle HCM

SAP HR

Job description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: HR Business Support and Strategic Projects Senior Expert
Grade: RCS J
Contract Type: Permanent
Location: Global

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

As a HR Business Support and Strategic Projects Sr Expert, you'll drive global HR initiatives that enhance efficiency, foster innovation, and support business growth. You'll manage diverse projects, apply best-in-class methodologies, and work with stakeholders to bring ideas to life—making every project a success.

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

Strategic Project Leadership

• Lead medium-to-high complexity global HR projects and deployments, ensuring delivery on time, within budget, and to quality standards.
• Define project requirements, develop charters, and execute plans using standard methodologies.
• Deploy new services and enhancements, coordinating global transitions and ensuring process consistency.

Customer & Stakeholder Management

• Act as the primary liaison with regional and country HR teams, the Global HR Business Process Optimization team, HR Data Management, HR IT, and DHL Group HR CoEs.
• Align project charters and deployment plans with regional/country HR leads and subject matter experts.
• Communicate the rationale for global process and data design standards, influencing stakeholders and driving adoption.
• Provide regular updates on milestones, content, and budget performance to all program stakeholders.

Process & Continuous Improvement

• Collect and assess potential process improvements from business requirements, change requests, and continuous improvement initiatives.
• Evaluate cost/benefit of proposed changes and recommend prioritization of internal projects.
• Support solution development and pre-implementation phases, including conducting feasibility studies and developing business cases.
• Monitor implementation progress, identify risks, and execute corrective actions to ensure successful outcomes.

Governance & Performance

• Ensure effective planning, monitoring, and revision of projects against agreed financial targets and timelines.
• Conduct pre- and post-go-live evaluations, share lessons learned, and drive continuous improvement.
• Provide technical guidance and coaching to junior professionals, fostering capability development.

What are we looking for from you?

• Bachelor's degree or equivalent qualification in HR, Business Administration, or equivalent professional qualification. Prince2 / Agile / ITIL certification or comparable experience preferred.
• Proven in-depth experience in HR project management, HR systems and processes, HR Business analysis, HR process improvement or related roles.
• Strong knowledge of project management methodologies (Agile, Prince2), PMO best practice and project risk, issue and quality control.
• Proven track record in managing medium-to-large HR programs from strategic planning through to implementation and closure, using methodologies such as Agile or Prince2.
• Intermediate to advanced knowledge of HR systems (ideally Oracle HCM, SAP HR, Payroll and Time & Attendance).
• Strong general business and operational management skills, with ability to manage risks, budgets, and timelines.
• Successful international experience with ability to work effectively across cultures and regions; DHL Group experience is a plus.
• Skilled in stakeholder management, cross-functional collaboration, and influencing at multiple levels.

Excellent facilitation, presentation, and interpersonal skills.

• Ability to work independently with limited supervision and solve complex problems.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.