Hotel Receptionist

PPSC; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Roodepoort, South Africa is looking for professionals to provide exceptional customer service and manage guest relations. The role requires handling check-ins and payments, managing communications, and ensuring guest satisfaction. Experience in customer service, high proficiency in English, and familiarity with software like Opera are essential. This position offers the opportunity to work in a dynamic environment focusing on guest experience and satisfaction.

Qualifications

• Experience of managing customer relations face to face and via phone.

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in/out, take payments.
• Manage telephones, emails and reservations in a prompt and professional manner.
• Ensure that all correspondence are recorded and filed accurately.
• Review guest special requests and ensure they are met or exceeded.

Skills

Customer Service Skills

High level of spoken and written English

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional mannerWorking with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software