Hotel Front Desk & Guest Services Specialist

Somewhere; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local hospitality provider in Midrand is seeking a proactive customer service representative to assist guests with check-in/check-out, manage reservations, and provide high-quality service. Candidates should have strong English skills, experience in customer relations, and familiarity with software like Opera. This full-time role is vital for ensuring an exceptional guest experience, requiring someone who can handle issues professionally and work collaboratively with hotel departments.

Qualifications

• Experience in managing customer relations face to face and via phone.
• High level of spoken and written English is essential.
• Experience in hospitality reception or similar customer-facing role preferred.

Responsibilities

• Assist and direct guests in a friendly and polite manner.
• Provide high-quality customer service.
• Check guests in and out, and handle payments.
• Manage telephones, emails, and reservations promptly.
• Ensure accurate recording and filing of correspondence.
• Handle problems that arise effectively.

Skills

Customer Service Skills

Hospitality Management

Entry Level Sales

Lead Generation

Tools

Opera software

Job description

A local hospitality provider in Midrand is seeking a proactive customer service representative to assist guests with check-in/check-out, manage reservations, and provide high-quality service. Candidates should have strong English skills, experience in customer relations, and familiarity with software like Opera. This full-time role is vital for ensuring an exceptional guest experience, requiring someone who can handle issues professionally and work collaboratively with hotel departments.