Hotel Cleaners needed

Guardian Private Care home; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Midrand, South Africa, is seeking a motivated Hotel Receptionist to ensure exceptional service for all guests. Responsibilities include greeting guests, managing check-ins/outs, and resolving complaints. The ideal candidate possesses a High School Diploma, strong communication skills, and previous experience in hospitality. Join our team to create unforgettable experiences for our guests in a friendly and professional atmosphere. Competitive salary and benefits offered.

Qualifications

• Previous experience in a similar role is preferred.
• Strong attention to detail and problem-solving skills.
• Knowledge of a second language is a plus.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Handle guest complaints and resolve issues promptly.

Skills

Excellent communication and customer service skills

Proficient in Microsoft Office

Ability to multitask

Fluent in English

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Midrand, South Africa - Sunset Hotel and Conference

Salary: R 9,500.00 - 11,500.00 (South African Rand)

Contact: 071 990 0512 (WhatsApp, speak to Mrs Keen for assistance)

Company Overview

Sunset Group of Hotels is a luxury hotel located in Gauteng. Our hotels offer a unique and unforgettable experience for our guests, combining modern amenities with traditional hospitality. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist.

Job Description

As a Hotel Receptionist, you will be the first point of contact for our guests and will play a crucial role in creating a positive and welcoming atmosphere. Your main responsibility will be to ensure that all guests receive exceptional service from the moment they arrive until they depart. This is a full-time, permanent position with a competitive salary and benefits package.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to emails and messages in a timely manner
• Provide information about hotel services, facilities, and local attractions
• Handle guest complaints and resolve issues promptly
• Maintain a clean and tidy reception area
• Process payments and maintain accurate records of all transactions
• Collaborate with other hotel departments to ensure a smooth and seamless guest experience
• Assist with reservations and room assignments
• Handle guest requests and inquiries with a positive attitude and sense of urgency
• Ensure compliance with hotel policies and procedures
• Attend to any other duties assigned by the Front Office Manager or General Manager

Qualifications

• High School Diploma or equivalent
• Previous experience in a similar role is preferred
• Excellent communication and customer service skills
• Proficient in Microsoft Office and reservation systems
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Fluent in English, both verbal and written
• Knowledge of a second language is a plus

If you are a friendly, outgoing, and organized individual with a passion for hospitality, we would love to hear from you. Join our team at Ignasio and be part of creating unforgettable experiences for our guests.