Help Desk Engineer Intermediate - Parktown, Jhb - R12 - R18K

Rainmaker Acquisiton Cc; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm in Gauteng is seeking an experienced IT Support Specialist to serve as the first point of contact for customers. You will provide technical assistance, troubleshoot user issues, and support third-party applications. The ideal candidate will have at least 5 years of help desk experience and hold an MCSE certification. This role offers an opportunity to work in a dynamic environment, contributing to customer satisfaction and problem resolution.

Qualifications

• Minimum of 5 years help desk experience.
• Ability to troubleshoot and determine the best solutions for users.
• Knowledge of computer hardware and various devices.

Responsibilities

• Serve as the 1st point of contact for customers seeking technical assistance.
• Build, configure, and repair computer hardware and other devices.
• Learn and support third-party applications.

Skills

Technical knowledge of computers

Problem solving

Professional communication

Team player

Coaching ability

Knowledge of computer networks

Familiarity with Microsoft Office Applications

Experience in help desk support

Education

A+ Microsoft Certified Solutions Expert (MCSE)

B.Tech, B or B.Sc. in Computer Science or Information Systems or B.Eng.

Job description

Introduction

Our client is a group of independent member companies, chosen for the products and services they offer. This fosters collaboration to drive creativity and innovation. Honesty, positivity and progress drive our members to offer ever‑better solutions for your business. Members share a common ethos of customer commitment, fairness and excellence, which act as an anchor for all business practice.

Member companies are operational in the following business sectors:

• Technology Infrastructure
• Software Engineering and Integration
• Telecommunications
• Business Automation
• Investments and Financing
• Marketing and Branding

Duties & Responsibilities

• Serving as the 1st point of contact for customers seeking technical assistance on the phone or email.
• Technical knowledge of computers, operating systems, and widely used computer applications.
• Ability to troubleshoot and determine the best solution based on a problem presented by a user.
• Build, configure, and repair computer hardware and other devices.
• Learn and support third‑party applications.
• Knowledge of computer networks and router configurations.
• Installation and configuration processes.
• Administrative Process.
• Minimum of 5 years help desk experience.
• Knowledge of computer hardware.
• Ability to understand various devices with complex configurations.
• Helpful nature with professional communication to clients.
• Problem solver with the ability to mentor junior staff.
• Microsoft Office Applications.
• Microsoft Operating Systems.
• Network Protocols.
• Team Player.
• Coach.
• Process Champion.
• Customer Champion.
• Consultant.
• Risk Mitigator.
• Solutioner.
• Knowledge Manager.
• Relationship Builder.
• Change Leader.
• Problem Owner.

Desired Experience & Qualification

• Essential: A+ Microsoft Certified Solutions Expert (MCSE).
• Beneficial: B.Tech, B or B.Sc., Computer Science or Information Systems or B.Eng.