Healthcare SaaS CSM: Clinician Adoption & Impact

black.ai; South Africa; On-site; ZAR 1 037 000 - 1 383 000; Full time

Job summary

A healthcare technology company is seeking a Customer Success Manager in South Africa. This role involves managing customer relationships, ensuring successful adoption of services, and enhancing clinician engagement across public and private sectors. The ideal candidate will have a clinical background alongside experience in customer success within a SaaS environment, and a passion for driving digital transformation in healthcare.

Benefits

Additional paid day off for birthday

Personal development budget of $500 per annum

Opportunity for fast track career growth

Qualifications

• 2+ years in a customer success role at a SaaS company.
• Familiarity with South Africa's healthcare ecosystem.
• Languages: English required; Afrikaans, isiXhosa, Zulu, or Sotho fluency is a strong plus.

Responsibilities

• Own customer outcomes and ensure measurable success.
• Lead onboarding and training for new customers.
• Develop tailored adoption plans to maximise user engagement.

Skills

Customer success management

Clinical background

Communication skills

Organizational skills

Project management

Education

Relevant clinical qualification

Job description

A healthcare technology company is seeking a Customer Success Manager in South Africa. This role involves managing customer relationships, ensuring successful adoption of services, and enhancing clinician engagement across public and private sectors. The ideal candidate will have a clinical background alongside experience in customer success within a SaaS environment, and a passion for driving digital transformation in healthcare.