Healthcare Intake Specialist

ReWorks Solutions; Remote; ZAR 491 000 - 820 000; Full time

Job summary

A leading outsourcing solutions provider in South Africa is seeking a Healthcare Intake Specialist to enhance patient intake processes. The ideal candidate will have an Associate's degree in Healthcare Administration and experience in a healthcare environment. Responsibilities include gathering patient information, maintaining records, and providing excellent customer service. This position allows for remote work while following U.S. hours and offers payment in USD.

Benefits

Flexible working hours

Remote work from home

Paid in USD

Qualifications

• Previous experience in a healthcare setting, particularly in patient intake or administrative roles.
• Strong understanding of healthcare protocols and processes.
• Ability to manage multiple priorities efficiently.

Responsibilities

• Facilitate the intake process for patients by gathering and verifying essential information.
• Provide exceptional customer service via phone and in-person.
• Maintain accurate and up-to-date records in the patient database.

Skills

Excellent communication skills

Organizational skills

Detail-oriented

Knowledge of medical terminology

Education

Associate's degree in Healthcare Administration or related field

Bachelor's degree preferred

Tools

Electronic health record (EHR) systems

Standard office software

Job description

ReWorks Solutions stands out as a premier provider of outsourcing solutions, committed to offering outstanding service across a diverse range of industries. We are excited to invite a Healthcare Intake Specialist to become part of our vibrant team. In this pivotal role, the right candidate will significantly contribute to enhancing patient intake processes, ensuring the accurate and efficient collection of all essential information. This position calls for a detail-oriented individual with excellent communication skills, capable of handling sensitive information with the highest level of confidentiality and care.

Responsibilities

• Facilitate the intake process for patients by gathering and verifying essential personal, medical, and insurance information
• Provide exceptional customer service via phone and in-person interactions, addressing any inquiries or concerns from patients
• Maintain accurate and up-to-date records in the patient database, ensuring compliance with healthcare regulations
• Coordinate with healthcare providers and support staff to optimize patient care and workflow
• Educate patients regarding procedures, insurance verification, and appointment scheduling
• Assist in identifying discrepancies or issues in the intake process and propose improvements accordingly

Requirements

• Associate's degree in Healthcare Administration, Business, or a related field; Bachelor's degree preferred
• Previous experience in a healthcare setting, particularly in patient intake or administrative roles
• Strong understanding of medical terminology and healthcare protocols
• Excellent verbal and written communication skills to interact effectively with diverse patient populations
• Proficient in electronic health record (EHR) systems and standard office software
• Exceptional organizational skills and attention to detail in maintaining patient confidentiality and data integrity
• Ability to work collaboratively in a team-oriented environment while managing multiple priorities efficiently

Benefits

• Comfortable working U.S. hours
• Remote work from home
• Paid in USD