Healthcare Business Analyst - SDLC & Client Solutions

Parvana; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial service solutions provider in South Africa is seeking an experienced professional for client service management and project oversight. The ideal candidate will have a relevant tertiary degree and experience in the healthcare industry, as well as a solid understanding of the SDLC processes. This role emphasizes collaboration and continuous improvement within an innovative team environment.

Qualifications

• Experience in client service management.
• Experience with SDLC and related project management processes.
• Broad understanding of, and experience in, the healthcare industry is essential.

Responsibilities

• Collaborate with clients and internal IT to align with established processes.
• Provide initial system support to clients.
• Manage and participate in operational meetings and reporting.
• Oversee and manage all client project scope changes.
• Work directly with developers for client requirements.
• Handle system environment administration and release management.
• Proactively identify opportunities to enhance service quality.

Skills

Client service management

SDLC processes

Healthcare industry knowledge

Education

Relevant tertiary degree (e.g., BCom)

Job description

A leading financial service solutions provider in South Africa is seeking an experienced professional for client service management and project oversight. The ideal candidate will have a relevant tertiary degree and experience in the healthcare industry, as well as a solid understanding of the SDLC processes. This role emphasizes collaboration and continuous improvement within an innovative team environment.