Head On-Site Services & Technical Marketing South Africa

Rhi Magnesita; Gauteng; Hybrid; ZAR 400 000 - 500 000; Full time

Job summary

A leading supplier of refractory products is seeking a Technical Expert in Gauteng, South Africa. The role requires over 10 years of experience in technical marketing or refractories application in the steel industry. Duties include leading technical marketing strategies, resolving customer complaints, and coordinating solutions to ensure customer satisfaction. Ideal candidates will have excellent communication skills, be proficient in English, and possess a relevant engineering degree. This position offers a collaborative work culture and competitive annual salary.

Benefits

Health Insurance

Pleasant working atmosphere

Dynamic team environment

Qualifications

• 10+ years of experience in technical marketing or application of refractories in steel production.
• Experience in quality management systems is a plus.
• Extensive travel required, visiting customers 40% of the time.

Responsibilities

• Lead technical marketing of products in the region.
• Resolve customer complaints and perform product failure analysis.
• Create technical offers and provide detailed application knowledge.

Skills

Problem-solving competence

Customer orientation

Cooperation and communication skills

MS Office skills

Proficient in English

Education

Bachelor's or Master's degree in engineering

Job description

Hybrid

About You

You are a technical specialist with experience in the industry and have a sound and broad expertise in the application of refractory products, preferably in the steel industry and you have the experience and ability to manage a team involved in the application of refractory products at our customer sites.

Your excellent cooperation and communication skills make it easy to act as an interface between RHI Magnesita and its customers.

As a Technical Expert at RHI Magnesita you will work hand in hand with the departments Sales, Engineering and R&D as well as our production plants and pursue the common goal of ensuring customer satisfaction and long-term customer loyalty.

In Addition You Have

• At least 10 years of professional experience in technical Marketing of refractories and / or in the application of refractories in the steel production environment.
• Experience in quality management systems would be a plus.
• Bachelor's or Master's degree (e.g., mechanical engineering, ceramic engineering, materials engineering or metallurgical engineering).
• Good MS office skills.
• Proficient in English.
• Distinctive problem-solving competence, strong customer orientation.
• Willingness to travel extensively, 40% of worktime would be used for visiting customers.

About The Job

The main purpose of this job is to spearhead technical marketing of RHI Magnesita products in the respective region by defining aggregate wise product strategies and implement target actions within agreed time frame to improve product performance and maximize profitability.

Your Tasks Will Include

• Resolve customer complaints and coordinate product failure analysis, trouble shooting and implementing solutions within target time frame to achieve customer satisfaction.
• Verify the effectiveness of the corrective and / or preventive actions implemented for their effectiveness.
• Present & Review Products, Services, Solutions (value creation projects) at Key customers to gain edge over competition.

Create Technical Offers & Proposals

Provide technical expertise and detailed application knowledge of customer processes and refractory products to support the sales activities.

What We Bring To The Table

We are the acknowledged industry leader in innovative technology.

Our company is defined by people.

We have a collaborative culture that cherishes ideas and determination to add value for our customers.

Our leadership style encourages openness, fresh thinking and initiative.

We are pragmatic, positive and optimistic.

Challenging and diverse tasks within a multicultural and passionate working environment.

A responsible position within the Marketing & Technology Solutions team.

You can expect an attractive annual salary.

Benefits

• Health Insurance.
• A pleasant working atmosphere and a dynamic, motivated and competent team.
• We value a respectful and appreciative environment and cooperation with open decision-making processes.

Application

We are looking forward to your online application!

Please upload your resume and cover letter via our career page.

Applications via e-mail will not be taken into consideration.

About RHI Magnesita

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services.

With more than 14, employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry.

But to deliver results for customers, that technology has to be put to work effectively.

By people.

Do you want to know more?

Check out .

But the RHI Magnesita team is eager to hear from you!