Head Of Operations Sandton

Robert Walters; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading retail company in Gauteng seeks a Head of Operations to oversee retail business operations. The ideal candidate will have extensive experience in Retail Operations management and excel in stakeholder engagement, strategic thinking, and problem-solving. Responsibilities include managing KPIs, developing strategies to boost efficiency, and coordinating multi-departmental efforts. The role demands proven experience handling large-format, multi-store systems, ensuring cost management, and adherence to company policies. This position offers an opportunity to lead within a globally recognized retail brand.

Qualifications

• Extensive experience in Retail Operations management.
• Adept at navigating government bodies and competing with existing retail players.
• Strong numerical skills to manage KPIs effectively.

Responsibilities

• Manage KPIs and develop strategies to increase efficiency and reduce losses.
• Cooperate with stakeholders to achieve agreed targets.
• Manage costs, prepare budgets and adhere to SOP & local policy.

Skills

Retail Operations management

Stakeholder management

Strategic thinking

Problem-solving

Numerical skills

Job description

Head of Operations

As the Head of Operations, you will play a pivotal role in ensuring the smooth operation of our client's retail business.

You will be responsible for managing KPIs, developing strategies to increase efficiency, sales, quality of services, security and reduce losses.

Your commitment to delivering exceptional customer service will be paramount in maintaining the high standards expected by their customers.

You will also act as a key liaison with various stakeholders, coordinating efforts across departments to achieve agreed targets.

Your ability to manage costs effectively while meeting set milestones for store openings, revenue and costs will be crucial in this role.

Ensure all aspects of retail business operate smoothly, adhering to both HQ SOP & Local Policy.

Manage KPIs and focus on improvement efforts to meet target goals.

Use KPI data to analyse, develop and optimise strategies and processes.

Maintain consistent and exceptional standards of customer service in all stores.

Act as a key domestic liaison with all stakeholders including employees, landlords, suppliers, service providers and other parties.

Coordinate efforts of other relevant departments to achieve agreed targets.

Implement the business plan and meet set milestone targets in terms of store opening, revenue and costs.

Manage costs efficiently, prepare budgets and minimise variance against forecasts.

What you bring

The ideal candidate for the Head of Operations role brings extensive experience in Retail Operations management.

You are adept at navigating government bodies and competing with existing big retail players.

Your excellent stakeholder management skills allow you to build and maintain strong relationships with various parties.

Your strategic thinking and problem-solving abilities will be key in driving the success of our client's operations.

• Proven experience in Retail Operations management
• Strong numerical skills and ability to manage KPIs effectively

Experience managing large size format, multi-store systems

• Ability to navigate government bodies and compete with existing big retail players
• Strong strategic thinking and problem-solving abilities

What sets this company apart

Our client is a globally recognised retail brand, boasting over 2, stores across 10 countries.

They offer more than 20, practical and innovative products from a variety of departments.

With over 23, employees, they serve more than million consumers annually.