Head of Operations

RecruitMyMom; Gauteng; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A technology-driven company in Bedfordview seeks a Head of Operations to optimize efficiency and performance across branches. This full-time role requires overseeing operations, ensuring compliance with data regulations, and managing customer service excellence. The ideal candidate will have over 8 years of operations leadership experience and strong operational, communication, and problem-solving skills. Join a dynamic environment focused on improving operational security solutions across South Africa.

Qualifications

• Proven experience of 8+ years in operations leadership ideally within a technology, security or service-based environment.
• Strong understanding of visitor management and access control technologies.
• Demonstrated success in managing multi-branch operations.

Responsibilities

• Oversee daily operations across all branches for service consistency.
• Lead and coach the operations team, fostering accountability and collaboration.
• Drive continuous improvement initiatives for efficiency and quality.

Skills

Operations leadership

Customer experience management

Compliance knowledge

Communication skills

Problem-solving abilities

Tools

Freshdesk

Google Workspace

Job description

Bedfordview, South Africa | Posted on 30/11/2025

• Salary R80 000 - R95 000 CTC based on experience
• Remuneration Term Per Month
• Date Opened 30/11/2025
• State/Province Gauteng
• City/Town Bedfordview
• Country South Africa

Job Description

An innovative, technology-driven business specialising in visitor management and access control solutionsis ready for your expertise in operational leadership.

Through seamless integration of software, hardware, and service excellence, the company delivers streamlined operational security to organisations across South Africa. In this role as the Head of Operations you will be responsible for optimising efficiency, performance, and consistency across all operational functions of the business.

You will be expected to ensure the smooth running of things across all areas of the business working with the leaders of other service and delivery areas to ensure positive results. This individual ensures that every branch operates to the highest standard, that customers experience exceptional service, and that all processes align with the company’s commitment to compliance, data protection, and safety. This is a full-day, in-office role based in Bedfordview JHB.

Operational Leadership

Oversee daily operations across all branches nationwide, ensuring service consistency and operational excellence.

Lead, coach, and develop the operations team, including technicians, helpdesk staff, and branch leaders, fostering accountability, collaboration, and a customer-first culture.

Conduct daily and weekly operational reviews (tickets, critical incidents, project updates).

Drive continuous improvement initiatives to increase efficiency, quality, and service delivery.

Coordinate cross-functional stand-ups with Sales, Technical, and Support teams to maintain operational alignment.

Customer Service & Quality

Own and enhance customer service delivery across the call centre and field operations.

Oversee customer onboarding, rollout plans, and transition processes for new clients.

Maintain strong feedback loops between Operations, Engineering, and Sales to drive proactive issue resolution.

Serve as key account manager for major national clients (e.g. Adcock), ensuring service excellence and retention.

Compliance, Safety & Governance

Ensure full compliance with POPIA and all other relevant data protection and safety regulations.

Implement and maintain company-wide operational policies, frameworks, and compliance audits.

Foster a safety-first and customer-centric culture across all departments.

Oversee all operational hiring and dismissals in line with company policy.

Lead conflict resolution, disciplinary processes, and performance management.

Develop and implement training and development programmes (technical and soft skills).

Define roles, responsibilities, and succession plans within the operations function.

Company & Branch Operations

Manage operational budgets and cost controls, verifying and approving branch-level expenses.

Oversee insurance and contractual governance for installations and service operations.

Coordinate administrative and facilities-related tasks (e.g. staff rosters, vendor management, banking oversight).

Ensure effective communication and engagement across the operations team (including recognition and morale initiatives).

Strategic Planning

Lead quarterly planning sessions to review performance, update POPIA policies, and align on training and improvement initiatives.

Support strategic decision-making through operational insights, performance reporting, and risk assessments.

Requirements

Proven experience 8+ years' in operations leadership ideallywithin a technology, security, or service-based environment.

Strong understanding of visitor management, access control, or related security technology sectors.

Proficient in navigating an ERP environment

Experience working with Freshdesk Google Workspace, especially Google Docs

Demonstrated success in managing multi-branch operations and leading diverse teams.

Expertise in process optimisation, customer experience management, and compliance frameworks.

Excellent people management, communication, and problem-solving abilities.

High level of business acumen with strong financial and analytical understanding.

Strategic thinker with a hands-on approach.

Composed, professional, and solutions-oriented under pressure.

Passionate about customer satisfaction, efficiency, and continuous improvement.

Values-driven leader who builds trust, collaboration, and accountability.

Professional environment

Growing, thriving business

Learning in a relevant tech, security-first space