Head Of Mobile

Pay Group; Remote; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A leading retail chain in South Africa seeks a Head of Mobile to drive mobile product development and sales management. This key leadership role involves building partnerships, ensuring alignment with cross-functional teams, and fostering a culture of creativity in the Mobile department. The candidate must hold a Bachelor's degree and have 8-10 years of experience, including 3-5 years in a managerial position. The role offers a full-time, remote working arrangement, with opportunities to shape the mobile landscape of the retail sector.

Qualifications

• 8-10 years of experience in mobile telecommunications, retail, or related industries.
• 3-5 years in a leadership or managerial role.
• Proven track record of success in partnership development.

Responsibilities

• Drive cellular and mobile product development and innovation.
• Lead sales management and buying processes.
• Champion a culture of creativity and risk-taking.

Skills

Partnership development

Innovation

Sales management

Analytical skills

Communication

Negotiation

Relationship building

Strategic thinking

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Position

Head of Mobile – Remote (Full time) – Kenilworth & Cape Town.

Application deadline: December 9.

About Value Added Services

Value Added Services is a well-established and expanding division within the PnP Group, divided into four business units: Financial Services, Value Added Services, Mobile, and Trade & Operations, with an outward consumer brand, being PnP Money & Mobile.

The business unit operates across PnP supermarkets, hypermarkets, PnP clothing, and PnP ASAP!

Role Overview

The Head of Department for Mobile at Pick n Pay is a key leadership role responsible for driving cellular and mobile (MVNO) product & partnership development, innovation, sales management, buying and demand planning, and staff development within the Mobile department.

This role plays a crucial part in shaping the strategic growth of Pick n Pay by leveraging mobile technologies and services to enhance customer experience and drive business objectives.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 8‑10 years of experience in mobile telecommunications, retail, or related industries, with at least 3‑5 years in a leadership or managerial role.
• Proven track record of success in partnership development, innovation, and sales management.
• Strong analytical skills and the ability to translate data insights into actionable strategies.
• Excellent communication, negotiation, and relationship‑building skills.
• Strategic mindset with the ability to think creatively and drive results in a fast‑paced, dynamic environment.

Core Competencies

• Agility – Quickly adapts to changing market conditions and business priorities, maintaining effectiveness under pressure.
• Resilience – Remains focused and positive in the face of setbacks, using challenges as opportunities to learn and improve.
• Collaboration – Actively seeks input from others, values diverse perspectives, and builds strong cross‑functional relationships.
• Accountability – Takes ownership for decisions and outcomes, following through on commitments and learning from mistakes.
• Customer Centricity – Consistently considers the customer's perspective in decision‑making and problem‑solving.
• Ethical Judgement – Acts with integrity, transparency, and fairness in all business dealings.
• Continuous Learning – Proactively seeks feedback and development opportunities, staying current with industry trends and best practices.
• Influence – Persuades and motivates others through clear communication and well‑reasoned arguments, even without direct authority.
• Revenue and PnL Management – Drives revenue growth and manages the profit and loss (PnL) for the Mobile division, continually seeking opportunities for optimization.
• Product & Partnership Development and Management – Identifies and defines the optimum product set across handsets, accessories, SIM cards & PnP Mobile (MVNO) to grow the business PnL; manages strategic partnerships with mobile service providers, handset manufacturers, and other relevant stakeholders.

Responsibilities

• Collaborate with partners to develop innovative solutions and offerings that meet the evolving needs of customers and drive business growth.
• Build and maintain strong relationships with key partners to ensure alignment and effective collaboration.
• Foster a strong collaboration with key stakeholders inside Pick n Pay, delivering the end results of the business model (marketing, retail operations, IT, VAS Trade & Ops).
• Lead the development and implementation of innovative mobile solutions and services that differentiate Pick n Pay in the marketplace.
• Stay abreast of industry trends, emerging technologies, and customer preferences to drive continuous innovation and improvement.
• Champion a culture of creativity, experimentation, and risk‑taking within the Mobile department.
• Develop and execute sales strategies across PnP Estates to drive revenue growth and achieve departmental targets.
• Analyze sales data and market trends to identify opportunities for optimization and expansion.
• Monitor sales performance and implement initiatives to enhance customer acquisition, retention, and satisfaction.
• Provide management intelligence (reporting) to the Executive and business leadership.
• Oversee the buying and demand planning process for mobile devices, accessories, and related products.
• Collaborate with vendors and internal stakeholders to ensure optimal product assortment, pricing, and availability.
• Develop and implement inventory management strategies to minimize stockouts and excess inventory.
• Recruit, train, and mentor a high‑performing team of mobile specialists and support staff.
• Set clear performance expectations and provide ongoing feedback and coaching to support individual and team development.
• Foster a culture of collaboration, innovation, and customer focus within the Mobile department.
• Ensure compliance with all relevant regulations, policies, and standards governing sales and distribution operations.
• Monitor channel performance and identify areas for improvement in execution and efficiency.
• Implement robust processes and controls to mitigate risks and maintain high levels of operational excellence.

About Pick n Pay

Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality and value. Experience the joy of being part of Pick n Pay and help shape the future of retail in Africa.

Let’s shape the future of retail in Africa together.