Head of Housekeeping

The Legends Agency; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A premium short-term rental management company in Cape Town is seeking a Head of Housekeeping to lead and manage a large team, ensuring immaculate presentation and exceptional service across properties. The ideal candidate will have over 5 years of experience in housekeeping management, strong leadership skills, and a proactive approach to problem-solving.

Qualifications

• 5+ years in housekeeping management, ideally in hospitality.
• Ability to motivate and lead large teams.
• Highly organized and detail-oriented.

Responsibilities

• Manage and lead the housekeeping team, ensuring high standards.
• Conduct regular quality checks of properties.
• Address guest complaints efficiently.

Skills

Leadership

Attention to detail

Organizational skills

Problem-solving

Communication skills

Job description

Overview

Head of Housekeeping

Lead, motivate, and elevate hospitality standards across premium short-term rentals

Cape Town | R30,000.00 Basic + Incentives | 08 : 00am - 17 : 00pm

About Our Client

Our client manages a growing portfolio of high-end short-term rental properties in Cape Town, setting the benchmark for comfort, quality, and memorable guest experiences. Their focus is on delivering a seamless stay through exceptional service and immaculate presentation. With a strong emphasis on professionalism, innovation, and teamwork, they provide an environment where leaders can drive change, inspire teams, and make a lasting impact on hospitality excellence.

The Role

The Head of Housekeeping will take full ownership of housekeeping operations across all properties, ensuring every space is guest-ready at all times. You will lead, train, and manage a large team, uphold strict quality standards, and collaborate closely with other departments to resolve issues and maintain operational efficiency. This role is key to enhancing the guest experience through leadership, consistency, and innovation.

Key Responsibilities

• Manage and lead a large housekeeping team, including recruitment, training, scheduling, and performance management
• Conduct regular quality checks to ensure all properties meet or exceed cleanliness and presentation standards
• Address and resolve guest complaints or property concerns efficiently
• Enforce company policies on attendance, performance, and conduct
• Support Supervisors with performance evaluations and coaching for team growth
• Create a positive, accountable, and high-morale work environment
• Ensure all properties remain fully stocked, clean, and guest-ready at all times

About You

• 5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)
• Based in Cape Town
• Proven leadership skills with the ability to inspire and motivate large teams
• Highly detail-oriented and exceptionally organised
• Creative thinker with a proactive approach to problem-solving
• Strong communication and interpersonal skills
• Comfortable using mobile apps and digital tools for field operations
• Thrives in a fast-paced, high-pressure environment while maintaining quality standards