Head of Customer Success

Whizants (Pty) Ltd.; Randburg; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading technology company in Randburg seeks a Head of Customer Success to oversee customer engagement and drive revenue growth. The role demands strong leadership, technical fluency, and the ability to manage cross-functional teams. You will focus on retention and creating a superior customer experience. Ideal candidates will have 8+ years in related fields and a passion for customer-centric solutions.

Qualifications

• 8+ years’ experience in solution architecture, technical pre-sales, or delivery consulting.
• Proven track record of driving revenue growth and retention through customer engagement.
• Leadership experience in Customer Success and/or Sales Enablement.

Responsibilities

• Lead the Customer Success function with a focus on retention, expansion, and superior customer experience.
• Act as an internal advocate for customers, collaborating across departments.
• Develop strategies and processes to scale customer success delivery.

Skills

Technical Fluency

Commercial Acumen

Strategic Influence

Leadership

Problem-Solving

Customer Centricity

Education

Relevant university degree

MBA

Job description

About the Role

AsHead of Customer Success, you will ensure that customers get maximum value from our technology and services — from onboarding through to long-term engagement. You’ll oversee solution design, onboarding, delivery, and expansion, driving retention and revenue growth. This is a senior leadership role requiring technical fluency, strong stakeholder management, and a proven ability to deliver scalable solutions.

Key Responsibilities

• Lead the Customer Success function with a focus on retention, expansion, and superior customer experience.
• Act as an internal advocate for customers, collaborating across departments to remove barriers and deliver value.
• Provide transparent customer feedback to improve adoption and delivery.
• Participate in pre-sales conversations to ensure technical fit and manage expectations.
• Guide seamless onboarding and ensure delivery meets commitments.
• Triage and resolve complex delivery issues calmly and effectively.
• Identify upsell, cross-sell, and renewal opportunities to grow customer lifetime value.
• Develop strategies and processes to scale customer success delivery.

Skills & Attributes

• Technical Fluency:Internet architecture, website & network architecture, mobile data connectivity, cloud computing, IP routing.
• Commercial Acumen:Strong grasp of pricing, P&L development, and scalable solutioning.
• Strategic Influence:Skilled at managing cross-functional teams and engaging senior stakeholders.
• Leadership:Empathetic leader with emotional intelligence and coaching ability.
• Problem-Solving:Ability to break down complex issues into actionable plans.
• Customer Centricity:Passion for delivering value and positive outcomes.

Qualifications & Experience

Strong relationship management and consultative skills.

• Relevant university degree (business-related qualification; MBA a bonus).
• 8+ years’ experience in solution architecture, technical pre-sales, or delivery consulting.
• Proven track record of driving revenue growth and retention through customer engagement.
• Leadership experience in Customer Success and/or Sales Enablement.
• Industry background in SaaS, PaaS, or Telco mobile connectivity.