Head : Customer Sales

Phakisa Holdings; Pretoria; On-site; ZAR 30 000 - 40 000; Full time

Job summary

A leading financial services company in Pretoria is seeking a Customer Sales & Support Manager to oversee daily operations, lead a team, and enhance customer satisfaction. Candidates should have 3-5 years in a call centre environment and a degree in a relevant field. Key responsibilities include optimizing workflows, managing budgets, and setting performance targets. Applicants must be fluent in English and possess strong leadership and analytical skills. This role demands high emotional intelligence and a customer-centric mindset.

Qualifications

• 3 – 5 years' experience in a Call Centre environment.
• Fluent in English.

Responsibilities

• Oversee daily operations and staff performance.
• Optimize workflows and handle escalated issues.
• Set goals and manage budgets.
• Motivate the team to meet performance indicators.

Skills

Leadership skills

Proficient in Call Centre software

Data analysis

Customer-centric mindset

Analytical thinking

Time management

High emotional intelligence

Education

Degree in Financial Management, Operations, or Call Centre Management

FET Certificate in Contact Centre Operations

Tools

Microsoft Office Suite

Data analysis tools

Job description

Great Opportunity for a Customer Sales & Support Manager with experience in a financial call centre environment.

Must possess strong leadership skills and be proficient in Call Centre software and data analysis tools.

Fluent in English with a customer‑centric mindset.

About the Role

To oversee the daily operations, staff, and performance to ensure efficient service and customer satisfaction.

The role is also responsible for optimizing workflows, handling escalated issues, and staying up to date with relevant technologies and policies. Key responsibilities include setting goals, managing budgets, hiring and training staff, analyzing performance data, and motivating the team to meet key performance indicators like processing times and customer satisfaction scores.

Key Responsibilities

• Strategic Leadership
• Team Management
• Compliance & Risk Management
• Technology & Reporting

Preferred Requirements

• 3 – 5 years' experience in a Call Centre environment
• Fluent in English
• Degree in Financial Management, Operations, or Call Centre Management preferred

RE1 Qualification

• FET Certificate in Contact Centre Operations
• Analytical thinking and decision‑making skills
• Customer‑centric mindset
• Time management and prioritization skills
• High emotional intelligence and resilience

Technical Skills

• Proficiency in Call Centre software
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Data analysis and reporting tools
• Knowledge of credit control systems and reconciliation platforms
• Familiarity with regulations such as POPIA, NCR, FSP, and CPA