Guest Relationship Expert - Clinical

The Legends Agency; Wes-Kaap; On-site; ZAR 18 000 - 25 000; Full time

Job summary

A premium health-focused organization in Cape Town is seeking a Guest Relationship Expert to ensure an exceptional guest experience. The ideal candidate will possess strong communication skills and a customer-centric mindset, with a preference for a bachelor’s degree in hospitality or related fields. This entry-level role offers a salary range of R18,000 - R25,000 per month, and includes shift-based work including weekends and public holidays.

Qualifications

• Previous experience in guest relations, hospitality, or customer service is advantageous.

Responsibilities

• Review daily guest lists to prepare for arrivals.
• Greet guests warmly and professionally.
• Respond promptly to inquiries with clear, helpful information.
• Assist guests during registration and billing processes.
• Explain screening services, departments, and processes.
• Anticipate guest needs and provide personalised support.
• Guide guests during screenings and offer refreshments.
• Handle guest complaints calmly, escalating if needed.
• Maintain accurate records related to reports and kit dispatch.
• Ensure interactions meet health, safety, and quality standards.

Skills

Excellent communication and presentation skills

Strong problem-solving and conflict resolution ability

Active listening and empathetic guest engagement

Professional phone etiquette

Comfortable working in a dynamic, guest-facing environment

Education

Bachelor's degree in Hospitality, Business Administration, or a related field

Job description

About the job Guest Relationship Expert - Clinical

Job Title: Guest Relationship Expert

Location: Cape Town, Western Cape (Central Business District)

Shifts may include weekends and public holidays

About the Client

This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards.

Role Summary

The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for.

Key Responsibilities

• Review daily guest lists to prepare for arrivals
• Greet guests warmly and professionally
• Respond promptly to inquiries with clear, helpful information
• Assist guests during registration and billing processes
• Explain screening services, departments, and processes
• Anticipate guest needs and provide personalised support
• Guide guests during screenings and offer refreshments
• Handle guest complaints calmly, escalating if needed
• Maintain accurate records related to reports and kit dispatch
• Ensure interactions meet health, safety, and quality standards

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or a related field preferred
• Previous experience in guest relations, hospitality, or customer service is advantageous

Skills Required

• Excellent communication and presentation skills
• Strong problem-solving and conflict resolution ability
• Active listening and empathetic guest engagement
• Professional phone etiquette
• Comfortable working in a dynamic, guest-facing environment

Core Competencies

• Customer-centric mindset with a passion for service excellence
• High attention to detail in guest documentation and interaction
• Adaptability under pressure and in a fast-paced setting
• Strong collaboration across teams and departments
• Cultural sensitivity and an inclusive communication style

Working Conditions

• Shift-based role, including weekends and public holidays
• Frequent guest interaction requires professional appearance and conduct
• Occasional lifting of light items (e.g., reports, refreshments)

Compensation (Entry-Level, 0-3 Years Experience)

• R18,000 - R25,000 per month (R216,000 - R300,000 per year)