Guest Experience Specialist - Hotel Front Desk

Eduvos; Brakpan; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality and customer service provider in Brakpan, South Africa is seeking a dedicated Customer Service Representative. Responsibilities include welcoming guests, providing high-quality service, and managing reservations. Candidates should have strong customer service skills, experience in customer relations, and a high level of English proficiency. Familiarity with Opera software is an advantage. This is a full-time position.

Qualifications

• Experience in managing customer relations face to face and via phone.
• High level of spoken and written English required.
• Proven experience in hospitality reception or similar customer-facing role is desirable.

Responsibilities

• Welcome, assist, and direct guests in a friendly manner.
• Provide high-quality customer service at all times.
• Check guests in and out, take payments, manage bookings.

Skills

Customer Service Skills

High level of spoken and written English

Experience in managing customer relations

Entry Level Sales

Lead Generation

Tools

Opera software

Job description

A hospitality and customer service provider in Brakpan, South Africa is seeking a dedicated Customer Service Representative. Responsibilities include welcoming guests, providing high-quality service, and managing reservations. Candidates should have strong customer service skills, experience in customer relations, and a high level of English proficiency. Familiarity with Opera software is an advantage. This is a full-time position.