Guest Experience Specialist: Create Memorable Stays

Marriott Hotels Resorts; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading hospitality group in Cape Town is seeking a Guest Experience Expert to deliver exceptional services to guests. The role involves managing the check-in/check-out process, addressing guest needs, and providing insights into local attractions. The ideal candidate will have a diploma and at least one year of experience in customer service, demonstrating strong interpersonal skills and a commitment to maintaining high-quality service standards.

Qualifications

• 1 year experience in a related field is required.
• Ability to handle guest needs professionally and positively.
• Familiarity with handling check-ins and check-outs.

Responsibilities

• Deliver a memorable and unique guest experience.
• Actively listen and respond to guest requests.
• Manage guest check-ins and check-outs efficiently.
• Provide information about the local area and services.

Skills

Customer Service Orientation

Interpersonal Skills

Problem Solving

Time Management

Education

Higher Education, Diploma or equivalent

Job description

A leading hospitality group in Cape Town is seeking a Guest Experience Expert to deliver exceptional services to guests. The role involves managing the check-in/check-out process, addressing guest needs, and providing insights into local attractions. The ideal candidate will have a diploma and at least one year of experience in customer service, demonstrating strong interpersonal skills and a commitment to maintaining high-quality service standards.