Guest Experience & Operations Coordinator - Pre-Opening

Shangri-La Hotels and Resorts; Umsobomvu Local Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premium hotel chain is seeking a Co-ordinator for Operation Services to join their pre-opening team. Responsibilities include customer service, managing bookings, and ensuring guests have a safe and enjoyable experience. The ideal candidate should be enthusiastic, customer-oriented, and possess good relationship building skills. This role requires shift work and offers the opportunity to be part of a pioneering team.

Responsibilities

• Handle telephone enquiries and customer service.
• Manage face-to-face and group bookings.
• Ensure a pleasant and safe experience for guests.
• Maintain service standards.
• Track inventory stock.

Skills

Customer-oriented

Relationship building

Creativity

Enthusiasm

Diplomacy skills

Job description

A premium hotel chain is seeking a Co-ordinator for Operation Services to join their pre-opening team. Responsibilities include customer service, managing bookings, and ensuring guests have a safe and enjoyable experience. The ideal candidate should be enthusiastic, customer-oriented, and possess good relationship building skills. This role requires shift work and offers the opportunity to be part of a pioneering team.