Guest Experience officer / Guest services (Western Cape)

MyCareerCraft; Paarl; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A hospitality service provider is seeking a Guest Relations Officer in Paarl to ensure exceptional guest experiences. Key responsibilities include check-in and check-out procedures, assisting with reservations, and addressing guest queries. Candidates must have a hospitality diploma and 3-4 years in a similar role, along with strong administrative and communication skills. The role requires reliability, professionalism, and the ability to handle high-profile guests effectively. Own reliable transport is essential.

Qualifications

• 3-4 years experience in a similar guest relations or front office role.
• Strong administrative and computer skills.
• Professional appearance with a friendly and approachable manner.

Responsibilities

• Greet guests warmly and handle check-in and check-out procedures.
• Assist with reservations, restaurant bookings, tours, and transfers.
• Handle guest queries and concerns in a professional manner.

Skills

Strong administrative skills

Excellent communication

Customer-focused

Attention to detail

Education

Hospitality certificate or diploma

Job description

Guest Experience officer / Guest services (Western Cape)

Guest Relations Officer (Fixed-Term Contract)

We are seeking a professional and welcoming Guest Relations Officer to join our client's hospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.

Key Responsibilities

• Greet guests warmly and handle check‑in and check‑out procedures.
• Share guest information with relevant departments to ensure smooth communication.
• Assist with reservations, restaurant bookings, tours, transfers, and itineraries.
• Maintain accurate guest details, profiles, and billing information.
• Prepare welcome letters, registration cards, and other guest documentation.
• Handle guest queries, calls, and concerns in a professional manner.
• Support the reservations, spa, housekeeping, and food & beverage teams when required.
• Manage daily guest itinerary sheets and call logs.
• Book and monitor transfers, ensuring charges are processed correctly.
• Perform handovers with colleagues across shifts and complete limited night audit duties.
• Report maintenance or service issues to management as needed.

Requirements

• Hospitality certificate or diploma.
• 3‑4 years experience in a similar guest relations or front office role.
• Strong administrative and computer skills.
• Excellent communication and interpersonal abilities, both verbal and written.
• Customer‑focused with the ability to work confidently with high‑profile guests.
• Professional appearance with a friendly and approachable manner.
• Strong attention to detail, reliability, and punctuality.
• Ability to work collaboratively across departments and adapt to guest needs.
• Own reliable transport.