Guest Experience Lead - Hotel Concierge

Newmark Hotels; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality group in Gauteng is seeking a guest relations leader responsible for the entire guest experience from arrival to checkout. The ideal candidate will ensure that quality service and guest relations remain the focus throughout their stay. Applicants must possess excellent communication skills in English and a good knowledge of hotel management systems. This role values professionalism and initiative, offering an opportunity to enhance guest experiences in a dynamic environment.

Qualifications

• Fluent in English, both oral and written.
• Presentable, well-spoken & professional individual.
• Good knowledge of hotel systems.

Responsibilities

• Lead the guest journey from arrival to checkout.
• Ensure quality, service & guest relations are prioritized.

Skills

Clear communication skills

Customer service orientation

Good communication & Guest Relations skills

Excellent time management skills

Ability to take initiatives

Tools

OPERA

MS Excel

MS Word

Job description

A hospitality group in Gauteng is seeking a guest relations leader responsible for the entire guest experience from arrival to checkout. The ideal candidate will ensure that quality service and guest relations remain the focus throughout their stay. Applicants must possess excellent communication skills in English and a good knowledge of hotel management systems. This role values professionalism and initiative, offering an opportunity to enhance guest experiences in a dynamic environment.