Guest Experience Host: Front Lobby Concierge

Alliance Foods SA (Pty) Ltd.; Komani; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading food service provider in Komani is seeking a Lobby Host to enhance the customer experience through authentic connections and by managing order flows. The successful candidate will be responsible for assisting guests with kiosk orders, ensuring a smooth dining experience, and adhering to safety regulations. The role requires strong interpersonal skills and the ability to communicate effectively in a busy front-of-house environment.

Responsibilities

• Elevate customer journey in FOH through authentic connections.
• Manage and assist customers with kiosk orders.
• Maintain connections in FOH between service providers and drivers.
• Manage the flow of customers and potential bottlenecks.
• Act on customer needs to enhance service levels.
• Adhere to sanitation, health and safety regulations.

Job description

A leading food service provider in Komani is seeking a Lobby Host to enhance the customer experience through authentic connections and by managing order flows. The successful candidate will be responsible for assisting guests with kiosk orders, ensuring a smooth dining experience, and adhering to safety regulations. The role requires strong interpersonal skills and the ability to communicate effectively in a busy front-of-house environment.