Guest Arrival Expert_SA (Porter)

JustTheJob.co.za; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality brand in Africa is seeking a Guest Arrival Expert (Porter) in Durban. This role involves enhancing guests' arrival and departure experiences and ensuring high-quality service throughout their stay. Ideal candidates should have a high school diploma and related work experience. Key responsibilities include assisting guests, maintaining safety and confidentiality, and being physically active. Join a team committed to a diverse and inclusive workplace with opportunities for growth.

Qualifications

• Related work experience is preferred.
• No supervisory experience is required.
• No licenses or certifications are needed.

Responsibilities

• Deliver a wide range of services guiding guests during their arrival and departure.
• Ensure a safe workplace and maintain confidentiality.
• Assist guests with operational needs and local highlights.

Education

High school diploma or G.E.D. equivalent

Job description

Guest Arrival Expert_SA (Porter) - Durban

Full job description

Additional Information

Job Number 25030267

Job Category Rooms & Guest Services Operations

Location Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, 4320

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education : High school diploma or G.E.D. equivalent.
• Related Work Experience : Related work experience.
• Supervisory Experience : No supervisory experience.
• License or Certification : None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.