Growth & Retention Lead - Online payments | Cape Town S / Suburbs

Salesworx Recruitment Ltd; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment agency is seeking a Growth & Retention Lead for Online Payments in Cape Town. This role involves managing post-onboarding processes, driving merchant revenue growth, and collaborating with various teams. The ideal candidate should have a strong sales background, preferably in fintech, and a strategic mindset. The position offers a salary between R25,000 and R35,000, with additional benefits like annual increases and study assistance.

Benefits

Salary R25,000 – R35,000 per month

Annual increase after 12 months

17 days leave

Group Life cover

Discovery Vitality

Study assistance

Crèche allowance

Quarterly socials

Qualifications

• Experience in sales, customer success, and marketing.
• Fintech experience is preferred.
• Knowledge of retail or hospitality industry.

Responsibilities

• Manage post-onboarding activation of new merchants.
• Identify revenue growth opportunities across products.
• Conduct quarterly business reviews using data-driven insights.

Skills

Sales experience

Customer success expertise

Fintech knowledge

Strong business acumen

Retail industry knowledge

Remote working capability

Strategic thinking

CRM tool proficiency

Proactivity

Tools

Zoho

Campaign Manager

QuickSights

Job description

Overview

Job title: Growth & Retention Lead - Online payments | Cape Town S / Suburbs

Job Location: Western Cape, Cape Town

Deadline: October 19, 2025

Responsibilities

• Post-Onboarding Activation: Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist; ensure that QR placements, the acquiring channel(s) (e.g., POS, PED, eCommerce) are set up, and collateral (in-person or online) are live and functioning.
• Activation execution: Define activation objectives with the merchant and deploy relevant tools (e.g., vouchers, consumer incentives, capital pre-qualification).
• Plan migration: Where applicable, migrate merchants from the free Basic plan to the paid Engagement Plan with full access to loyalty and insight tools.
• Merchant Revenue Growth: Identify up-sell and cross-sell opportunities across the product stack; tailor strategies by merchant vertical, performance, and seasonality; proactively engage merchants who are dormant or underperforming to drive growth.
• Strategic Account Management: Build deep relationships with store owners, managers, and operational staff; conduct quarterly business reviews (QBRs) with data-driven insights and growth plans; act as the single point of commercial escalation for the portfolio.
• Cross-Functional Collaboration: Partner with Regional Growth Activators to align campaigns with in-store activations and regional events; work with Operations and Product teams to resolve onboarding issues, training gaps, or feature requests; provide merchant feedback to the Head of Merchant Growth.
• Analytics & CRM Discipline: Track and report merchant growth activity; maintain updated notes and next steps in QuickSights and Zoho; forecast monthly growth targets and flag churn risks for intervention.
• Work arrangement: This company is a remote working organisation; on occasion, employees might be required to meet at a chosen location.

Requirements

• Solid experience in sales, customer success and marketing
• Fintech experience preferred
• Strong business acumen and experience with payment products
• Ability to interact with merchants and knowledge of the retail / hospitality industry
• Familiar with local retail / business offerings
• Ability to work remotely
• Ability to drive active participation and activity completion in an online environment
• Commercially strategic — always thinking of growth
• Trusted advisor mindset to merchants
• Accountable and performance driven
• Comfortable working across marketing, product and ops
• Proactive and responsive
• Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights)

Benefits

• Salary: R25 000 – R35 000 per month (dependent on candidate’s level of experience)
• Annual increase after completing a full 12 months
• 17 days leave – accumulating at the normal South African rate
• Group Life cover
• Discovery Vitality
• Study assistance: 100% of courses under 6 months or 50% of courses over 6 months; courses must lead to certification
• Crèche & pre-school allowance (R800 per child under age 4; R400 per child under age 6)
• Quarterly socials