Groups & Incentives Operations Consultant

Innovation Advance Group; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A world-class travel brand in Gauteng seeks an Operations Consultant to enhance group travel experiences. In this role, you'll coordinate tours, manage logistics, and ensure the highest operational standards. Ideal candidates have 4–5 years of inbound tour consulting experience, along with a strong grasp of the tourism industry in Southern and East Africa. Proficiency in tools like Tourplan and a passion for crafting exceptional guest experiences are crucial. This is a thrilling opportunity to bring logistics to life on unforgettable journeys.

Qualifications

• 4–5 years of inbound tour consulting experience.
• Deep knowledge of the tourism industry, especially Southern and East Africa.
• Familiarity with Tourplan (or similar), Excel, WETU, and MS Office.

Responsibilities

• Coordinating and executing land tours and incentive events.
• Managing travel files and ensuring quality control.
• Traveling with groups and handling on-site logistics.

Skills

Inbound tour consulting experience

Knowledge of the tourism industry

Crisis management

Excellent communication

Tools

Tourplan

Excel

WETU

MS Office

Job description

Groups & Incentives Operations Consultant

Once upon a time in the heart of Sandton, a world‑class travel brand sought a rare kind of operations consultant—someone who could turn logistics into magic and group travel into unforgettable journeys. They weren’t looking for just anyone. They needed a conductor of experiences, a backstage maestro who thrives on precision, partnership, and the thrill of seeing a plan unfold across continents. That’s where you come in.

Your Mission, Should You Choose to Accept It… You'll be the heartbeat behind land tour programs and incentive events, ensuring every detail—from travel files to supplier coordination is carried out to the highest standards.

You’ll travel with groups, troubleshoot on the fly, and keep operations humming while margins stay healthy and guests stay delighted. You’ll collaborate with the Groups & Incentives Reservations Manager and Operations Manager, balancing commercial savvy with service excellence.

You’ll be the calm in the storm, the fixer in emergencies, and the voice of reason when things get complex.

What You’ll Navigate Daily

• Coordinating and executing land tours and incentive events
• Managing travel files and ensuring quality control
• Traveling with groups and handling on‑site logistics
• Monitoring supplier performance and nurturing partnerships
• Supporting accounts to ensure timely debt collection
• Preparing travel documentation and operating schedules
• Ensuring compliance with travel restrictions
• Handling guest feedback and escalating issues swiftly
• Contributing to special projects and continuous improvement

What You Know

• 4–5 years of inbound tour consulting experience
• Deep knowledge of the tourism industry, especially Southern and East Africa
• Familiarity with Tourplan (or similar), Excel, WETU, and MS Office
• Commercial thinking and crisis management experience
• A passion for crafting exceptional guest experiences

What You Bring

• Meticulous attention to detail and strong admin skills
• Cool‑headedness under pressure and shifting priorities
• Excellent communication and interpersonal finesse
• Financial acumen and analytical thinking
• Creativity in crafting experiences and solving problems
• Adapt