GOLF Club Manager Pretoria

BGA Recruitment; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Club Manager for a Golf Club in Pretoria, Gauteng. The role involves managing daily operations, ensuring the safety and maintenance of the Golf Course, and promoting an excellent member and visitor experience. The ideal candidate will have strong management skills, excellent communication abilities, and experience in the hospitality industry. This position offers an opportunity to lead a dedicated team in a dynamic and enjoyable environment.

Qualifications

• Experience in managing operations in a leisure or hospitality environment.
• Strong leadership and interpersonal skills.
• Knowledge of golf operations and rules.

Responsibilities

• Coordinate day-to-day management and operations of the Golf Club.
• Ensure safety and security of the Golf Course.
• Maintain financial health of the Golf Club.
• Supervise Pro Shop retail operations.
• Address member and visitor complaints promptly.

Skills

Management

Customer Service

Financial Management

Communication

Problem-solving

Job description

Position: Club Manager

To coordinate and manage the efficient day-to-day management and operations of the Golf Club.

To ensure that the Golf Course is safe, secure and maintained for the benefit of the members, visitors and estate residents.

Responsibilities

• Ensure the safety, security and maintenance of the Golf Course.
• Maintain the financial health of the Golf Club.
• Advertise and promote the Golf Club and clubhouse.
• Adhere to laws, statutory regulations, the Golf Club rules and estate rules.
• Manage member and visitor liaison, complaints and communications.
• Review bookings and submit a weekly bookings report to the Golf Committee.
• Ensure members and visitors encounter excellent hospitality at all times when receiving service at the Pro shop.
• Ensure members and visitors encounter excellent hospitality at all times when receiving service at the Golf cart rental.
• Administer the green fees system.
• Govern the handicap system.
• Operate the Pro Shop retail operation, including product purchasing, inventory management, markdowns and promotions.
• Operate the Pro Shop inventory counts and cash counts.
• Supervise the maintenance of golf carts and golf operations personnel.
• Schedule and chair regular staff meetings focused on customers, operations, revenue growth and cost containment.
• Address member and visitor complaints, resolve problems immediately, and document complaints and solutions in a complaints register.
• Review complaints with employees, the greenskeeper and Clubhouse service provider to develop appropriate corrective action.
• Maintain a close working relationship with the Greenskeeper and Clubhouse service provider to ensure an effective, fluid operation, through weekly and monthly meetings, documenting plans and actions in an action log.
• Coordinate plans with the Clubhouse service provider for all food and beverage needs, on-course food and beverage needs, banquets, outside events and catering for all golf functions.