Global Production Support Manager - Incident & Reliability

RELX; Cape Town; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A global information provider is seeking a Production Support Manager in Cape Town to lead a team responsible for maintaining and improving mission-critical software systems. You will ensure system reliability, foster collaboration across teams, and oversee incident management. The ideal candidate has over 10 years of experience in production support with at least 2 years in leadership. This role offers competitive benefits including medical aid and retirement plans.

Benefits

Medical Aid

Retirement Plan inclusive of Risk Benefits

Modern family benefits, including adoption and surrogacy

Study Leave

Qualifications

• 10+ years of experience in production support, software engineering, or system operations.
• 2+ years in a leadership role.
• Proven record of managing global or distributed technical teams.

Responsibilities

• Lead and mentor a global production support team.
• Oversee production-level escalations.
• Drive continuous feedback loops between customer-facing teams and development.

Skills

Incident and bug management

Root-cause analysis (RCA)

System dependencies

Monitoring and observability tools

Education

Bachelor’s degree in Computer Science, Software Engineering or related field

Tools

Datadog

Coralogix

Splunk

Grafana

Job description

A global information provider is seeking a Production Support Manager in Cape Town to lead a team responsible for maintaining and improving mission-critical software systems. You will ensure system reliability, foster collaboration across teams, and oversee incident management. The ideal candidate has over 10 years of experience in production support with at least 2 years in leadership. This role offers competitive benefits including medical aid and retirement plans.