Global Customer Service Leader

Mondi Group; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global packaging and paper leader is seeking a Customer Service Manager to lead teams in KwaZulu-Natal, ensuring efficient order management and high customer satisfaction. The ideal candidate will have a strong background in supply chain management, project management, and international trade, with 5-10 years of experience. We offer a supportive environment for professional growth and development.

Benefits

Learning & Development

Health benefits

Qualifications

• 5 – 10 years of experience in a senior / lead customer service role.
• 5 – 10 years of experience in international trade and the management of goods flow.
• Understanding of global networks within a multi-national organization.

Responsibilities

• Lead the Customer Service teams for efficient order management.
• Maintain On-Time-In-Full (OTIF) score across customers.
• Define training needs for Customer Service Co-ordinators.

Skills

Supply Chain understanding

Leadership

Customer service management

Project management

International trade

Education

Supply Chain / Commercial Degree

Tools

SAP S4 Hana

Job description

A global packaging and paper leader is seeking a Customer Service Manager to lead teams in KwaZulu-Natal, ensuring efficient order management and high customer satisfaction. The ideal candidate will have a strong background in supply chain management, project management, and international trade, with 5-10 years of experience. We offer a supportive environment for professional growth and development.