Global Call Center Operations Manager

Believe Resourcing; Sandton; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global BPO company is seeking an Operations Manager / Call Centre Manager to oversee call centre operations in Johannesburg, South Africa. The ideal candidate should have over 3 years of experience in leading customer service teams and possess excellent English communication skills. This role involves managing client on-boarding, enhancing operational efficiency, and ensuring adherence to company policies. Strong PC skills and project management experience are also desirable. Join us to drive exceptional customer service and operational success.

Qualifications

• 3+ years of experience leading customer care service teams.
• Proven ability to lead call center agents towards growth.
• Strong interpersonal skills and able to work with various personality types.

Responsibilities

• Manage call centre operations in Johannesburg, South Africa.
• Develop efficient, scalable and cost-effective operations.
• On-board new clients together with the sales organization.

Skills

Leadership of customer care service teams

Excellent English communication

Strong PC skills

Negotiation skills

Customer service mindset

Education

Bachelor's degree

Tools

ERP software

CRM

Job description

A global BPO company is seeking an Operations Manager / Call Centre Manager to oversee call centre operations in Johannesburg, South Africa. The ideal candidate should have over 3 years of experience in leading customer service teams and possess excellent English communication skills. This role involves managing client on-boarding, enhancing operational efficiency, and ensuring adherence to company policies. Strong PC skills and project management experience are also desirable. Join us to drive exceptional customer service and operational success.