German-Speaking Customer Service Advisor

Best Hire; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An international retail project is seeking a German-speaking Customer Service Advisor in Umhlanga Rocks, Durban. This on-site role offers a supportive environment and clear career progression. Candidates should have at least 6 months of call centre experience, be reliable, fluent in German, and possess strong customer service skills. The position provides a competitive salary and comprehensive benefits including medical aid, pension fund, and training opportunities. Join a diverse, people-first team for long-term career stability.

Benefits

Monthly salary

Medical aid / insurance

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Paid training and upskilling

Qualifications

• At least 6 months of international call centre experience required.
• Reliable, self-motivated, and professional.
• Comfortable working in a fast-paced retail customer support environment.

Responsibilities

• Manage high-profile and escalated customer cases from start to resolution.
• Handle customer interactions and work orders in line with defined SLAs.
• Achieve first contact resolution wherever possible.

Skills

Fluent in German (written and spoken)

Strong communication skills

Problem-solving skills

Customer service skills

Education

Completed Grade 12

Job description

German Customer Support | Retail Customer Service | International Call Centre Role

About the Opportunity

We are hiring a German-Speaking Customer Service Advisor to join a stable, international retail project in our Durban North Coast on-site office. This role is ideal for customer-focused professionals looking for long-term career stability, structured growth, and international exposure.

You will be part of a people-first organisation operating across multiple countries, where diversity, collaboration, and professional development are core values. Our Durban office offers a professional, welcoming environment with strong team culture and clear career pathways.

Key Responsibilities

• Manage high-profile and escalated customer cases from start to resolution
• Handle customer interactions and work orders in line with defined SLAs
• Proactively identify issues and provide efficient, customer-focused solutions
• Achieve first contact resolution wherever possible
• Apply quality, compliance, and behavioural standards consistently
• Maintain strong product, campaign, and retail process knowledge
• Accurately verify, capture, and update customer information
• Ensure customer data protection and follow information security procedures
• Communicate campaign updates and process changes clearly to stakeholders
• Share best practices and knowledge with team members
• Contribute to a collaborative, performance-driven team culture
• Deliver a consistently high standard of customer service

Minimum Requirements

• This role is suitable if you:
• • Have at least 6 months of international call centre experience (essential)
  • Have completed Grade 12
  • Are fluent in German (written and spoken)
  • Are available to work European-aligned shifts
  • Are reliable, self-motivated, and professional
  • Possess strong communication, problem-solving, and customer service skills
  • Are comfortable working in a fast-paced retail customer support environment

Salary and Benefits

We offer a competitive package aligned with international customer service standards:

• Monthly salary
• Medical aid / medical insurance (employee + up to two dependents)
• Pension fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Financial well-being support, stress management, and wellness resources
• Paid training, continuous upskilling, and career development
• Stable, long-term project with growth opportunities

Why This Role

• On-site role in a professional Durban North Coast office
• International retail brand exposure
• Clear performance standards and structured onboarding
• Supportive leadership and people-centric culture
• Long-term career progression opportunities

Apply Now

If you are a German-speaking customer service professional seeking stability, strong benefits, and long-term growth in an international retail environment, we encourage you to apply.

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