German Customer Service Associate

Concentrix; Simon's Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic customer service company based in Cape Town is seeking a German Customer Service Associate to join their team. In this role, you will handle escalated customer cases, ensuring excellent service and resolution. Ideal candidates should have a minimum of six months of Call Centre experience and be proficient in German. The position offers a competitive salary of R20,000 per month along with various benefits including medical aid and team-building opportunities.

Benefits

Medical aid for main member / insurance for dependents

Pension Fund

Subsidised transport

Group life cover

Employee Assistance Programme

Financial well-being sessions

Team building and upskill training opportunities

Qualifications

• Minimum of 6 months international Call Centre experience is essential.
• Must have passed Grade 12 education.

Responsibilities

• Taking ownership of high-profile, escalated cases from beginning to resolution.
• Managing work orders within business SLA's.
• Providing excellent customer experiences at all times.

Skills

Proficient in German verbal communication

Self-motivated and highly responsible

Ability to work shifts aligned to UK business hours

Education

Passed Grade 12

Tools

Call Centre experience

Job description

Overview

Job Title: German Customer Service Associate

Job Description: Are you looking for an opportunity to jumpstart your career in the travel industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a German Customer Support Advisor working on an internationally innovative campaign with a salary of R20,000.

You will be working on-site from our vibrant Cape Town office where creativity meets innovative technology. You will become part of a community of like-minded individuals that become friends for life.

Responsibilities

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently apply agreed behavioural and compliance standards
• Share knowledge and skills with other members of the team
• Communicate new information that is relevant to the campaign to colleagues, customers and managers
• Develop and maintain current knowledge of the campaign
• Ensure first contact resolution at all times
• Protect information security and highlight any issues using the correct processes
• Provide excellent customer experiences at all times
• Verify and update customer information
• Proactively offer solutions to any issues or concerns that customers might face

Qualifications

• Have a minimum of 6 months international Call Centre experience (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in German verbal communication
• Are self-motivated and highly responsible

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R20,000
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Additional Information

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their employer of choice. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements: German

Time Type: Full-time

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