German CSR Team Lead — Elevate Service & KPIs

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service solutions provider in Cape Town seeks a CSR Team Supervisor to lead a team of German-speaking representatives. You will oversee daily operations, ensure high-quality service, conduct performance evaluations, and resolve escalated issues. The ideal candidate is fluent in German and English, has proven experience in customer service management, and strong leadership skills. Competitive salary of R31,000 plus commission, with working hours Monday to Friday: 08h00 - 19h00.

Benefits

Medical Insurance

Home and Trauma Assist

Qualifications

• Proven experience in customer service and team management.
• Ability to handle escalated issues with professionalism and efficiency.

Responsibilities

• Lead and manage a team of German-speaking CSRs.
• Oversee daily operations to ensure smooth workflow.
• Conduct regular performance evaluations.
• Address and resolve escalated customer issues.
• Collaborate with other departments to improve service delivery.
• Maintain and update performance metrics.

Skills

Fluent in German

Fluent in English

Leadership skills

Communication skills

Job description

A customer service solutions provider in Cape Town seeks a CSR Team Supervisor to lead a team of German-speaking representatives. You will oversee daily operations, ensure high-quality service, conduct performance evaluations, and resolve escalated issues. The ideal candidate is fluent in German and English, has proven experience in customer service management, and strong leadership skills. Competitive salary of R31,000 plus commission, with working hours Monday to Friday: 08h00 - 19h00.