General Manager - Aparthotel

Total Stay (Pty) Ltd; Cape Town; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading hospitality brand in Cape Town is seeking an experienced General Manager to oversee hotel operations across multiple properties. This role requires visionary leadership to inspire a diverse team, optimize guest experiences, and drive revenue growth. The ideal candidate will have a strong background in managing hotel operations, marketing strategies, and guest services. Join a company that values innovation and offers opportunities for professional growth and competitive compensation.

Benefits

Competitive salary package

Wellness initiatives

Discounted rates at properties

Opportunities for career advancement

Qualifications

• Proven background in managing housekeeping teams and guest services.
• Experience in hotel marketing and revenue reporting.
• Strong understanding of operational excellence in hotel management.

Responsibilities

• Provide visionary leadership to the hotel team.
• Oversee hotel operations to ensure exceptional guest experiences.
• Champion a guest-centric approach for VIP satisfaction.

Skills

Leadership

Team Management

Guest Services

Revenue Management

Hotel Operations

Job description

Overview

GENERAL MANAGER — Location: Cape Town.

Reports to: Workforce Operations Manager.

Manages: Operations On-site Team.

About Totalstay

Totalstay is a hospitality brand focused on premium aparthotels.

We operate across multiple properties with a focus on design-forward spaces, technology, and guest experiences.

We are seeking an experienced Aparthotel General Manager to lead the management team and oversee operations across the property.

The ideal candidate will have a proven background in managing housekeeping teams, VIP guest services, hotel marketing, revenue reporting, and comprehensive hotel operations.

This leadership role requires a visionary professional who can motivate teams to achieve exceptional guest satisfaction while driving revenue growth and ensuring operational excellence.

What You’ll Do

Leadership & Team Management

• Provide visionary leadership to the entire hotel team, fostering a culture of excellence, teamwork, and continuous improvement.
• Recruit, train, and mentor housekeeping, concierge and maintenance teams to ensure high performance and professional development.

Operational Excellence

• Oversee all aspects of hotel operations, including housekeeping, front desk, maintenance, and guest services, to ensure exceptional guest experiences.
• Implement and maintain standard operating procedures to streamline operations and enhance efficiency.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimise performance.

Guest Experience

• Champion a guest-centric approach, ensuring that all guest interactions exceed expectations and reflect the brand's values.
• Implement personalised guest services and amenities to enhance VIP guest satisfaction and loyalty.
• Address guest feedback and resolve any issues or concerns in a timely and effective manner.

Revenue Management

• Assist the Totalstay central Revenue team to develop and execute strategies to drive revenue growth, including pricing optimisation, upselling opportunities, and promotional campaigns.

Marketing

• Monitor market trends and competitor activity to identify opportunities for revenue and experiential enhancement.
• Work closely with the marketing department to develop and implement ideas that enhance the brand image, credibility and occupancy rates.

Financial Management

• Work with the Totalstay Operations team to develop and manage the hotel budget, ensuring that revenue and expenses are in line with financial targets.
• Implement cost-control measures to maximise profitability while maintaining service quality.
• Prepare regular financial reports and forecasts for senior management.

Quality Assurance and Compliance

• Maintain high standards of cleanliness, maintenance, and safety throughout the property.
• Ensure compliance with all relevant regulations, standards, and company policies.
• Conduct regular inspections and audits to uphold quality assurance standards.

Why Join Us?

• A competitive salary package tailored to your experience and expertise.
• A dynamic workplace where your contributions drive real change.
• Opportunities to unlock your potential for career advancement.
• Vibrant and inclusive company culture, prioritising the well-being of every team member.
• Enjoy perks like "Friends & Family" nightly rates at all Totalstay properties, wellness initiatives and our very own reward and recognition programme.
• Thrive in an environment that values innovation, collaboration, and personal growth.
• Join a supportive team committed to your success, professionally and personally.
• Be part of a company that celebrates diversity and empowers its employees to reach new heights.