General Management Couple

Phoenix Recruitment; South Africa; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A recruitment agency is seeking a seasoned General Manager for a luxury lodge in South Africa. The ideal candidate will have a minimum of 5 years' experience in the hospitality industry, focusing on operational management, strategic planning, and team leadership. This role demands exceptional communication, problem-solving skills, and a strong understanding of luxury safari operations. A formal hospitality degree is preferred, along with a valid driver's license and own vehicle.

Qualifications

• Minimum 5 years experience in General Management in Hospitality Industry.
• Excellent communication and organizational skills.
• Valid Drivers License and own vehicle required.

Responsibilities

• Oversee lodge operations in partnership with Operations Management Team.
• Manage budgets and monitor financial performance.
• Lead, train, and inspire a high-performing team.

Skills

Leadership skills

Communication skills

Problem-solving skills

Customer service

Education

Formal Hospitality Degree/Diploma

Tools

OPERA Cloud Systems

MS Word

MS Excel

MS PowerPoint

Job description

Responsibilities

• Operational Management:
  • Oversee the full spectrum of lodge operations in partnership with Operations Management Team
  • Manage budgets, monitor financial performance, and implement strategies to enhance profitability
  • Prepare and present operational reports, including occupancy, revenue, and cost analysis
  • Resolve operational challenges efficiently, including leading Annual Union Negotiations
  • Champion eco-conscious practices such as water conservation, waste reduction, and energy efficiency
  • Champion a guest-centric culture, ensuring every interaction is memorable and personalized
  • Continuously elevate the lodges hospitality offering through innovation and attention to detail
• Strategic Planning:
  • Develop and execute operational strategies aligned with the lodges luxury positioning and group objectives
  • Collaborate with senior leadership to shape long-term goals and drive continuous improvement
  • Support the broader vision of the group as directed by the General Manager of Operations
• Resource Management:
  • Oversee the effective allocation of staff, equipment, and financial resources
  • Ensure optimal resource utilization to maintain high service standards while controlling costs
• Process Optimization:
  • Continuously evaluate and refine operational workflows to improve efficiency and guest satisfaction
  • Implement innovative practices to streamline service delivery and enhance productivity
• Supply Chain Management:
  • Manage procurement and logistics to ensure the timely delivery of goods and services
  • Build strong relationships with suppliers and mitigate risks in the supply chain
• Team Leadership:
  • Lead, train, and inspire a high-performing team across all departments
  • Foster a culture of excellence, collaboration, and accountability
  • Promote staff development and maintain high morale through effective leadership
• Quality Control:
  • Enforce rigorous quality standards across all guest touchpoints
  • Monitor service delivery and implement corrective actions where necessary
  • Drive the lodges quality plan and ensure consistent implementation of brand standards
• Risk Management:
  • Identify potential risks and implement mitigation strategies
  • Develop contingency plans to ensure operational continuity during disruptions
• Technology Integration:
  • Leverage technology to enhance operational efficiency and guest experience
  • Stay current with hospitality tech trends and integrate relevant tools into daily operations
• Communication and Collaboration:
  • Ensure seamless communication across departments and with Head Office
  • Collaborate with cross-functional teams to align operations with strategic goals

Requirements

• Matric minimum
• Formal Hospitality Degree / Diploma preferable
• Minimum 5 years experience in General Management in Hospitality Industry with proven track record within a Luxury Lodge environment
• Excellent communication, customer service & organisation skills, possessing a good command of the English language
• Strong leadership, communication, problem-solving, and organizational skills, along with financial acumen and a customer-centric approach to ensure smooth operations and guest satisfaction
• Able to multitask and deliver in accordance with company standards
• Ability to handle pressure, and addressing and resolving conflicts professionally and efficiently if required
• Valid RSA ID
• Valid Drivers License and own vehicle required
• Knowledge of Game Reserve Operations, understand luxury safari operations to ensure the implementation and delivery of luxury standards required at our properties
• Dynamic self-starter
• Personality profile to match relevant skills
• Well presented
• Excellent verbal and written communication skills
• Team player with high level of dedication
• Good negotiation skills
• Proficient in MS Word, Excel and PowerPoint
• Knowledge of OPERA Cloud Systems beneficial, or similar Property Management System
• Level Management