Frontline IT Support Engineer (MSP) – Cape Town

The Legends Agency; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A well-established Managed Service Provider in Cape Town is looking for a 1st Line Service Desk Engineer. The role involves acting as the first point of contact for IT incidents, providing remote troubleshooting, and managing user accounts. Candidates should have at least 1 year of experience in a similar role, strong knowledge of Microsoft 365, and excellent communication skills. The position offers a competitive salary and opportunities to grow in a dynamic environment.

Qualifications

• 1+ years experience in a 1st line support role, preferably in an MSP environment.
• Strong knowledge of Microsoft 365 and basic networking.
• Experience with antivirus and backup tools such as Acronis.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Deliver high-quality remote troubleshooting and technical assistance.
• Handle user account management, including password resets and MFA setup.

Skills

Microsoft 365

Windows OS

Basic networking (TCP/IP, DNS, DHCP, VPN)

Excellent communication skills

Customer service skills

Education

IT certifications (CompTIA A+, Microsoft Fundamentals)

Tools

Datto RMM

TeamViewer

AnyDesk

Autotask

Kaseya ticketing systems

Cisco Meraki

Ubiquiti

Job description

A well-established Managed Service Provider in Cape Town is looking for a 1st Line Service Desk Engineer. The role involves acting as the first point of contact for IT incidents, providing remote troubleshooting, and managing user accounts. Candidates should have at least 1 year of experience in a similar role, strong knowledge of Microsoft 365, and excellent communication skills. The position offers a competitive salary and opportunities to grow in a dynamic environment.